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Although IAR stores the value of all settled tickets, it does not know the value of each coupon. This means that partial exchanges not issued using a GDS automatic re-pricing tool require agents to enter the unused old base fare, tax breakdown and the old total in IAR. Here's a tip that will prompt IAR to populate the tax breakout entries on partial exchanges for you.
Enter the full total amount of the original sale in the Old Total box (third down in the left column).
Click the next button (to the right of the "ET" button). IAR will populate the old fare and tax breakdown for you. You can then modify those values and taxes as needed, input the ESAC code and penalty amount (if applicable), and click the Next button.
If the unused partial exchange value is less than the full old original value, you can enter a lesser amount in the Old Total field and IAR will populate all of the original tax codes from the original sale. You can then enter the appropriate unused fare and tax amounts.
If anything has been typed in any field other than the old total box, IAR might be unable to auto-fill the tax breakdown for you. If so, remove and re-attach the old document on the Financial Details page, and then enter the old total amount in the Old Total box and click Next. IAR should complete the tax breakdown and auto-fill process as described above.
If you have any questions, please contact the Customer Care Center at (855) 816-8003 or firstname.lastname@example.org. We'd be more than happy to walk you through the process.
Each My ARC user should have a unique user ID and password. It is not recommended that multiple users share a user ID and password to access the My ARC website.
Administrators or Security Managers may find additional information on adding users in the online help files or by contacting the Customer Care Center at (855) 816-8003 or email@example.com.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com