Travel Agent Communications

PED 07/15/2012

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Pluna Airlines Credit Card Refunds Update

ARC received notification that Pluna (286/PU) is no longer processing Visa and MasterCard transactions. Pluna Visa and MasterCard transactions included in IAR reports for PED July 15, 2012 have been placed in error. In addition, ARC has been informed that refund transactions processed for PED July 8, 2012 were not credited to cardholders' accounts. Travel agents who submitted Pluna refunds for PED July 8 or July 15 are encouraged to contact their customers and direct them to their credit card issuers for immediate resolution.


LAN Peru Announces Deletion of LP/544 Carrier Code from ARC

LAN Peru will delete the LP/544 carrier code from IAR effective Monday, August 20, 2012 (PED August 26, 2012). Please submit all outstanding LAN Peru transactions prior to that date.

Should you have any questions, please contact:

Shirley Bendezu
(786) 265-6428
shirley.bendezu@lan.com


JetBlue Credit Card Acceptance Restriction

Effective immediately, when accepting credit card transactions on behalf of JetBlue Airways (279/B6), at least one segment must be routed on JetBlue. The Credit Card Acceptance Chart found in Section 8.4 of the Industry Agents Handbook has been updated to include the new restriction.


Austrian Airlines Accepts Discover

Effective with sales issued Monday, July 16, (PED July 22, 2012), Austrian Airlines (257/OS) accepts Discover as a form of payment through ARC.


10,000 Transaction Limits Through ARC

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. In 2011, the transaction limit was increased from $500 to $10,000. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or tasf@arccorp.com with any questions about this great service.


Tip of the Week: Financial Guarantee Instruments

Did you know there are three options for the financial guarantee instrument required of all fully accredited ARC agencies?A bond, irrevocable letter of credit and ARC security cash deposit are all acceptable surety instruments. Bonds and letters of credit need to be renewed on an annual basis; the cash deposit never needs to be renewed.

For more information about financial guarantee options and the related applications, refer to Forms 300-309 - Bond, Letter of Credit and Cash Security Deposit Information in the accreditation forms catalog.

As always, if you need assistance with this process, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We're happy to help!


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com