Travel Agent Communications

PED 07/08/2012

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Quarterly Subscription Fee: Travel Agency Service Fees

Just a reminder that the $23.99 quarterly subscription fee (second quarter of 2012) for travel agency service fees will be debited from your designated ARC account on or after Thursday, July 12, 2012.

Only locations that issued a travel agency service fee in the previous quarter will be charged the fee. If your agency is signed up for the travel agency service fee program but remained inactive during the quarter, there will be no quarterly fee charged.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com.


Tip of the Week: Partial Refunds vs. Full Refunds in IAR

Have you ever issued a partial refund in your GDS that was processed in IAR as a full refund? There may be a simple reason for this. Partial refunds are transactions in which you are refunding only selected coupons of a particular ticket. Full refunds are transactions in which you are refunding all coupons of a ticket.

If you are attempting to refund only some of a ticket's original coupons in the GDS, please be sure to indicate only the unused coupons. As a default, IAR will interpret all coupons as a full refund. If the refund should really be partial but you have indicated in the GDS that all coupons were being refunded, you will have to void the full refund in IAR and request that ARC enter it back into your weekly report as a partial refund.

As always, if you need assistance with this process, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We're happy to help!


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com