Travel Agent Communications

PED 07/01/2012

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Independence Day Holiday Information

  • Sales Report Submission

    ARC's offices will be closed on Wednesday, July 4, in observation of Independence Day. This will have no impact on the sales report submission deadlines.

  • Ticket Void Schedule

    Please note that the GDS void date/IAR reconciliation date for transactions issued Tuesday, July 3 is Thursday, July 5

  • Placing Emergency Document Requisitions Orders Before Independence Day Holiday

    To ensure that it is received before Tuesday, July 3, your order must be placed before 4 p.m. today, Monday, July 2.

    Any emergency orders placed on Tuesday, July 3, will not be delivered until Thursday, July 5. Please order your stock accordingly. Next-day air orders entered after the cut-off will not be delivered until Friday, July 6.

  • Independence Day Holiday Customer Care Center Hours

    Tuesday: 9 a.m. to 9 p.m. Eastern
    Thursday - Friday: 9 a.m. to 7:30 p.m. Eastern

  • Independence Day Holiday Banking Note

    Due to the closure of federal banking institutions on Wednesday, July 4, ACH debits and credits for the weekly sales reports will be presented on Thursday, July 5, 2012.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com.


Aigle Azur Accepts Visa, MasterCard and American Express

Effective immediately, Aigle Azur (439/ZI) accepts Visa, MasterCard and American Express as payment for transactions processed through ARC.


Oman Air Accepts UATP

Effective immediately, Oman Air (910/WY) accepts UATP as payment for transactions processed through ARC.


Tip of the Week: Error Message: INVALID COMMISSION - EXCEEDS MAXIMUM AMOUNT ALLOWED

Please note that the maximum commission amount allowed on any document in IAR is $9,999.99. Any time the commission exceeds the $9,999.99 limit, you will receive an error message: INVALID COMMISSION - EXCEEDS MAXIMUM AMOUNT ALLOWED.

This information may be especially helpful for agencies that process rather large group deposits for tickets, by way of issuing carrier validated MCOs. If you need to collect more commission for a transaction than IAR allows, you will need to split that one transaction into multiple transactions. For example, if you issue a $90,000 MCO for a group deposit and your commission is supposed to be $18,000, you will need to split that transaction into two MCOs instead of issuing it as just one MCO. If you do not wish to split a transaction into multiple MCOs to accommodate the commission limits in IAR, you would have to process the transaction(s) with the carrier directly.

If you have any further questions regarding this process or you need additional assistance, please feel free to contact us at (855) 816-8003 or ccchelp@arccorp.com. We're here to help!


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com