Travel Agent Communications

PED 06/17/2012

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Welcome to Your Modernized 2013 ARA

It is ARC's goal to provide our customers with the best possible service and support. In accordance with this objective, we made some recent changes to the Agent Reporting Agreement (ARA) and the Industry Agent Handbook (IAH), which will go into effect in July 2013. We developed these revisions through extensive engagement with dozens of travel agency, airline and travel association leaders throughout the United States. As a result, the updated ARA will offer ARC participating agencies more flexible, efficient options for accreditation and daily operations.

For more information on the updated July 2013 ARA, including a summary document highlighting the more significant ARA/IAH changes, FAQs, and the updated ARA and IAH sections in their entireties, visit the ARA site. In addition, we will be offering informational webinars to outline the ARA changes in greater detail. Feel free to contact us at at any time with questions or comments.

ARC Introduces Toll-Free Number for Customer Care Center

Great news! Beginning June 18, ARC will be introducing a new toll-free number for the Customer Care Center (CCC). The new toll-free number is (855) 816-8003.

As always, and in addition the toll-free number, you may also reach the CCC at or via fax at (703) 816-8039.

Travelport Implements Memo Manager

Travelport implemented Memo Manager on June 18. This gives ARC participating travel agents the ability to grant Travelport access to their debit memos, streamlining the settlement process. For directions on granting debit memo access to a GDS, please refer to the Memo Manager User Guide for travel agents.

Please note that the dispute process with Travelport ADMs will remain separate from Memo Manager. Contact and include the carrier reason. In addition, no memos unresolved prior to implementation should be assigned to Travelport.

For additional information about Memo Manager, please contact ARC's Customer Care Center at (855) 816-8003 or

$10,000 Transaction Limits Through ARC

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or with any questions about this great service.

Tip of the Week: Updating Your My ARC Security Questions

Updating your My ARC security questions increases the security of your My ARC ID and password. When your password needs to be reset, consider updating your security questions at the same time.

The procedures for accessing and updating your security questions can be found under User Info, in the upper left corner of the My ARC homepage. You can change your security questions at any time, but you must change all three at the same time and all three answers must be different. The security questions are space and punctuation sensitive but not case sensitive.

For additional help, contact the Customer Care Center at or (855) 816-8003.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |