Travel Agent Communications

PED 05/27/2012

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Important Memorial Day Holiday Information

Please note the following schedule changes due to the closure of ARC's offices in observance of Memorial Day on Monday, May 28:

Sales Report Submissions Extended to May 30
Agencies and CTDs will have an extra day to prepare the sales report for PED May 27, 2012. Your weekly sales report must be authorized by midnight on Wednesday, May 30.

Ticket Modification/Voiding Schedule
The date to modify and reconcile IAR transactions issued between Friday, May 25 and Sunday, May 27 has been extended until Tuesday, May 29.

Customer Care Center Hours
Tuesday, May 29 - Wednesday, May 30 9 a.m. to 9 p.m. (Eastern)
Thursday, May 31 - Friday, June 1 9 a.m. to 7:30 p.m. (Eastern)

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or

New UATP Voice Authorization Service Phone Number

The voice authorization service is offered for agents in the event that a GDS link to obtain an automated UATP authorization is unavailable. Follow the instructions provided via the automated response system and enter pound (#) following each step. Make sure you have the following information available:

  • Three-digit ticketing carrier code
  • Eight-digit agency code number
  • UATP account number and expiration date (if applicable)
  • Amount with dollars and cents

Effective Tuesday, May 22, the current UATP voice authorization number will be replaced with a new number, (855) 292-1651.

$10,000 Transaction Limits Through ARC

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or with any questions about this great service.

Tip of the Week: Endorsements/Restrictions

Endorsements/Restrictions is a free form text field that indicates when the fare carries any special information or restrictive conditions relating to the use of a ticket or any of its coupons.

Once an e-ticket is loaded to your IAR sales report, the Endorsements/Restrictions field may not be modified.

Please verify that all necessary Endorsements/Restrictions are included before a reservation is ticketed in your GDS. Carriers may issue a debit memo when any required information is not included on the settled transaction.

If you need additional assistance, please contact the Customer Care Center at (703) 816-8003 or We'll be happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |