Travel Agent Communications

PED 05/20/2012

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New UATP Voice Authorization Service Phone Number

The voice authorization service is offered for agents in the event that a GDS link to obtain an automated UATP authorization is unavailable. Follow the instructions provided via the automated response system and enter pound (#) following each step. Make sure you have the following information available:

  • Three-digit ticketing carrier code
  • Eight-digit agency code number
  • UATP account number and expiration date (if applicable)
  • Amount with dollars and cents

Effective Tuesday, May 22, the current UATP voice authorization number will be replaced with a new number, (855) 292-1651.


New Visa and MasterCard Voice Authorization Service

The voice authorization service is available in the event that an agent is unable to obtain authorization via their GDS at the time of ticketing. As part of our attempt to offer more risk management tools to our participating travel agents, the new voice authorization service will have additional functionality, including the ability to verify the address of the cardholder and the card security code on the signature panel of a Visa or MasterCard. These tools provide additional information to help validate the identity of the cardholder and assess the risk associated with the transaction. Please note that the use of these fraud management tools does not provide protection in the event of a credit card chargeback.

The following details the process and the options for using the Visa and MasterCard voice authorization service. Follow these steps as directed and enter pound (#) following each step:

  • Enter merchant number. The merchant number is 890 followed by the three-digit ticketing carrier code (ex: British Airways key is 890125).
  • Select the transaction type:
    1. Request an authorization.
    2. Request and authorization with AVS. (Enter numeric portion of address as prompted.)
    3. Request an authorization with CSV.
    4. Request an authorization with AVS (enter numeric portion of address as prompted) and CSV.
    5. Request AVS only. (Enter numeric portion of address as prompted.)
    6. Obtain additional information about an account.
    7. Request the card issuing bank phone number.
  • Enter credit card number.
  • Enter card expiration date (MMYY).
  • Press one (1) if the card is present. Press two (2) if the card is not present.
  • Enter transaction amount with dollars and cents (ex: $525.65 = 52565).

The new voice authorization number is (888) 706-1526, as of Tuesday, May 15.


Tip of the Week: BOS Scheduled Tables

Are you tired of needing to submit back office accounting system (BOS) file requests every morning? A BOS Scheduled Table may be the answer to help reduce your daily morning to-do list. Scheduled Tables are used to automatically process reports that target specific activity by day of the week for the current and/or previous PED or by specific transaction type such as refunds or voids. The scheduled tables function may be used to:

  • Monitor specific activity for one location, all locations or by a region
  • Process files for the current and/or previous PED on any day of the week
  • Exclude unwanted information

IAR processing allows for a Sales Report to be authorized with errors. If that occurs, the errors roll to the next open Sales Report. Because of this, there is the potential that the IAR Sales Report and an agent's BOS will not reconcile.

Information on how to create a Scheduled Table can be found in the Back Office (BOS) section on the IAR Help page here. If you need additional assistance, please contact the Customer Care Center at (703) 816-8003 or ccchelp@arccorp.com. We'll be happy to walk you through the process.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com