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The voice authorization service is offered for agents in the event that a GDS link to obtain an automated UATP authorization is unavailable. Follow the instructions provided via the automated response system and enter pound (#) following each step. Make sure you have the following information available:
Effective Tuesday, May 22, the current UATP voice authorization number will be replaced with a new number, (855) 292-1651.
The voice authorization service is available in the event that an agent is unable to obtain authorization via their GDS at the time of ticketing. As part of our attempt to offer more risk management tools to our participating travel agents, the new voice authorization service will have additional functionality, including the ability to verify the address of the cardholder and the card security code on the signature panel of a Visa or MasterCard. These tools provide additional information to help validate the identity of the cardholder and assess the risk associated with the transaction. Please note that the use of these fraud management tools does not provide protection in the event of a credit card chargeback.
The following details the process and the options for using the Visa and MasterCard voice authorization service. Follow these steps as directed and enter pound (#) following each step:
The new voice authorization number is (888) 706-1526, as of Tuesday, May 15.
Are you tired of needing to submit back office accounting system (BOS) file requests every morning? A BOS Scheduled Table may be the answer to help reduce your daily morning to-do list. Scheduled Tables are used to automatically process reports that target specific activity by day of the week for the current and/or previous PED or by specific transaction type such as refunds or voids. The scheduled tables function may be used to:
IAR processing allows for a Sales Report to be authorized with errors. If that occurs, the errors roll to the next open Sales Report. Because of this, there is the potential that the IAR Sales Report and an agent's BOS will not reconcile.
Information on how to create a Scheduled Table can be found in the Back Office (BOS) section on the IAR Help page here. If you need additional assistance, please contact the Customer Care Center at (703) 816-8003 or firstname.lastname@example.org. We'll be happy to walk you through the process.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org