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The debtors were authorized by the bankruptcy court to honor, and have continued to honor their obligations related to travel agency agreements. However, if you believe you have an unpaid claim related to a travel agency agreement or any other claim against the debtors that arose before Nov. 29, 2011, you may obtain additional information about the procedures for filing a proof of claim at www.amrcaseinfo.com or by contacting the debtors' claims agent, GCG, Inc., at (888) 285-9438 (toll free) or (440) 389-7498 (international toll) or by email at firstname.lastname@example.org.
The deadline for filing proofs of claim against the debtors is July 16, 2012 at 5:00 p.m. (Eastern). If you have a claim against the debtors but fail to file a proof of claim before the deadline, you will lose your right to assert your claim and will not receive any distribution on your claim.
The voice authorization service is available in the event that an agent is unable to obtain authorization via their GDS at the time of ticketing. As part of our attempt to offer more risk management tools to our participating travel agents, the new voice authorization service will have additional functionality, including the ability to verify the address of the cardholder and the card security code on the signature panel of a Visa or MasterCard. These tools provide additional information to help validate the identity of the cardholder and assess the risk associated with the transaction. Please note that the use of these fraud management tools does not provide protection in the event of a credit card chargeback.
The following details the process and the options for using the Visa and MasterCard voice authorization service. Follow these steps as directed and enter pound (#) following each step:
Effective Tuesday, May 15, the current voice authorization number will be replaced with a new number, (888) 706-1526.
Because a My ARC user's IAR access will initially default to "view only," the IAR Administrator must log into IAR and assign the user ID a User Role and User Group.
To do this, the Administrator can follow these steps in IAR:
If you need additional assistance, please contact the Customer Care Center at (703) 816-8003 or email@example.com.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com