Travel Agent Communications

PED 05/06/2012

Start a conversation... Join a conversation at

Singapore Airlines (SQ/618) to Support IAR E-Ticket Refunds

E-ticket refund EDIFACT messaging will be activated for Singapore Airlines (SQ/618) on Thursday, May 17. Once this change occurs, IAR refunds performed will also update the coupons directly with Singapore Airlines.

  • For refunds performed in your GDS, be sure you are using the proper GDS commands so your refund will automatically be loaded to IAR. Please contact your GDS for information regarding specific refund commands.
  • For e-ticket refunds manually entered into IAR, the coupon status of that e-ticket number must be open on the validating carrier's e-ticket database, or the refund will not be allowed.

For a complete list of carriers supporting IAR e-ticket voids, e-ticket refunds, and e-ticket cancel refunds, please refer to the Carrier E-Ticket Matrix.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or

$10,000 Transaction Limits Through ARC

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or with any questions about this great service.

Sentry Webinar: Fight Credit Card Fraud Before It Happens

"Card not present" fraud costs the travel industry billions of dollars each year. Fight fraud before it happens. Sentry is a premier solution that helps your business prevent fraud and reduce credit card chargebacks before you waste valuable resources managing these processes. Don't miss this live webinar with the Sentry experts to learn how revenue leakage affects the industry and actions you can take to minimize losses. During this informative 60-minute session, you will learn:

  • The latest trends in credit card fraud schemes
  • Best practices in minimizing the risk of credit card fraud
  • How Sentry will reduce credit card fraud before it happens
  • What ARC does to assist agents in fighting fraud

Protect your business to avoid becoming a victim of credit card fraud. Let ARC help you learn how.

Thursday, May 10, 3-4 p.m.

Register Now

Tip of the Week: Verifying BOS Download Status

The BOS File Download History screen displays the date, time and status of any BOS file downloads, the requesting users, and any related comments.

To view the BOS File Download History:

  1. Click the global BOS on the IAR home screen, and the default Create BOS Internet File screen will display.
  2. Click the Download BOS File tab, and the Download BOS Internet File screen will display.
  3. The results will show requested file names and times, with the file status located in the Status column.

Please remember that after the file shows Requested, history results are being created. All relevant BOS file results will load until completed.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or We'd be more than happy to walk you through this process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |