Travel Agent Communications

PED 04/22/2012

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Winward Island Airways Accepts American Express

Effective with sales issued on Monday, April 23 (PED April 29, 2012), Winward Island Airways (295/WM) will begin accepting American Express as a form of payment through ARC.

Credit Card Fraud: University and Educational Corporate Accounts

Agents have confirmed that compromised credit cards are being used for tickets appearing to be issued for their corporate accounts. These non-face-to-face transactions are issued for immediate international departure, typically to and from West African airports, but could depart from any non-U.S. gateway.

Recently fraudsters either contact an agency directly or through an after-hours call center. He or she may claim an affiliation (e.g. employee, student, faculty) with a corporate (recently university or educational) account in an attempt to access the online booking tool or to convince an agent to issue a ticket ("social engineering" fraud). A fraudster may also send emails that appear to be from university/educational email domains to convince you that he or she is affiliated with the corporate account.

If you suspect such a request, take immediate action to confirm passenger names and credit cards with your corporate account and act quickly to properly void unconfirmed corporate tickets through your GDS to obtain the ESAC code from the carrier's e-ticket database.

Additional information is available at

Tip of the Week: Editing the Tools List in My ARC

Don't like the order of the tools in your My ARC Toolbox? Is it cluttered with tools you don't use? The My ARC Edit Tool List feature gives you the ability to customize your tool listing. To customize your tools list, at the My ARC Toolbox:

  1. Click Edit in the upper right-hand corner of the Toolbox.
  2. The Edit List screen will display.
  3. Hide a tool in Other Available Tools by selecting it and clicking Remove.
  4. Place a tool back in the Toolbox by selecting it and clicking Add.
  5. Change the order of tools by selecting a tool in the Other Available Tools box and then clicking Move Up or Move Down.
  6. Click Save and return to the screen from which the Edit List was accessed.
  7. OR click Cancel to cancel any edits and return to the Edit List screen.

Note: When a tool is selected, a description of the tool displays in the Tool Description textbox.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or We'd be more than happy to walk you through this process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |