Travel Agent Communications

PED 04/08/2012

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FlexFlight Joins ARC

FlexFlight (W2/365) is now an ARC participating carrier effective April 9 (PED April 15, 2012). FlexFlight is a European regional airline based in Denmark with interline and codeshare agreements, with airlines operating to and from destinations primarily in Central and Eastern Europe and the Middle East.

U.S. travel agents can book FlexFlight flights on the all the major GDSs and issue tickets via ARC. FlexFlight has elected the General Concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of FlexFlight. FlexFlight currently accepts cash as the only form of payment but will add American Express, Visa, MasterCard, Diners Club International, Discover and JCB Card International in the near future.

For more information, please contact us at:
Phone: +45 3956 3955

Quarterly Subscription Fee - Travel Agency Service Fees

Just a reminder that the $23.99 quarterly subscription fee (first quarter of 2012) for travel agency service fees will be debited from your designated ARC account on or after Thursday, April 12, 2012.

Only locations that issued a travel agency service fee in the previous quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or

Tip of the Week: Reporting Waiver Codes and ESACs

When refunding or exchanging a ticket, remember to check the individual carrier's policy before completing the transaction through a GDS or IAR. A carrier may issue a debit memo for a transaction without a proper carrier-issued Electronic Settlement Authorization (ESAC) or waiver code. ESACs and waiver codes are output and sent to carriers along with associated refunds and exchanges.

An ESAC serves as confirmation that the coupons are available and have not been used in a previous exchange or refund or used for travel by the client. However, obtaining an ESAC does not indicate an agency has permission to refund a non-refundable e-ticket.

A waiver code provided by the carrier indicates that the carrier has waived or reduced the restriction on a transaction. Your agency must obtain permission to refund or exchange such restricted transactions directly from the carrier and indicate that appropriate code in IAR.

  • Always obtain and report an ESAC when refunding or exchanging any electronic ticket.
  • Always obtain and report a waiver code when refunding a non-refundable ticket or issuing a transaction where the carrier has waived a restriction.

Your agency may be subject to debit memos if refunds on non-refundable transactions are submitted with only an ESAC as support, or if a restricted transaction is settled without its appropriate waiver code.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or We'd be more than happy to help.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |