Travel Agent Communications

PED 04/01/2012

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2012 Quarterly Transaction Fees - First Quarter

The agent/CTD transaction fee is assessed on a quarterly basis. In 2012, the quarterly fee is set at $.017 per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit for this fee will be drawn on or after April 19, 2012, against your ARC designated bank account. Only one draft will be issued for consolidated drafting agents.

Phishing Emails Continue to Target Agents

Agents continue to report the receipt of new phishing emails that appear to be from a GDS, but in reality are not from a GDS. The emails are from a fraudster trying to entice agents and staff to click on a URL for information such as: activity reports, policy updates, application upgrades or "learn more" links. Once clicked, these links direct agents to a GDS look-alike login page.

Remember: Never log into your GDS using your ID or password via an email!

Access ARC's Fraud Prevention pages by logging into My ARC. You'll find examples of recent confirmed phishing emails and best practices to guide you should you encounter any fraudulent activity.

Log into My ARC to gain full access to ARC's fraud resources.
Keep up with ARC on Facebook and Twitter to get the latest fraud alerts.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn or renew your ARC Specialist Certificate? The ARC Specialist Training class will be offered April 16-19 at ARC's headquarters in Arlington, Virginia.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities to provide education on ARC's policies, procedures, products, and services. The training class involves written and verbal exercises and group discussions. Upon completion of the class, you will receive a Certificate of Completion, and those who pass the exam will receive an ARC Specialist Certificate.

We hope to see you there!
Register Now

Tip of the Week: Receiving Credit Memo Payments in Memo Manager

Do you have a credit memo that you want to accept and receive the payment for? To accept a credit memo for payment, you must select "Pay Full" for the credit memo to submit it to IAR - and therefore receive payment via your weekly IAR report.

At the Memo Detail screen,

  • Select Pay Full.
  • Once selected, Memo Manager - Save displays the message, "Accepted amount is X.XX. Are you sure you want to accept this memo?" ?
  • Select Yes. You will see a confirmation at the top of the screen that the payment was successfully submitted to IAR.
  • Select Cancel to exit the screen without saving changes. Once selected, the Memo Detail screen displays.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or We'd be more than happy to walk you through this process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |