Travel Agent Communications

PED 03/25/2012

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United Airlines Implements ARC Memo Manager

United Airlines (UA/016) implemented ARC Memo Manager (AMM) on March 16, 2012. All United Airlines memos will now be distributed electronically through AMM.

Paper delivery of debit memos ended upon implementation of AMM. In addition, United Airlines uploaded a limited number of s-UA memos issued prior to March 16. If you have any questions concerning these memos, please contact United Airlines at

If you need assistance with AMM, please contact the Customer Care Center at (703) 816-8003 or

Hong Kong Airlines Accepts American Express

Effective with sales issued on Monday, March 26 (PED April 1, 2012), Hong Kong Airlines (851/HX) will accept American Express as a form of payment through ARC.

2012 Quarterly Transaction Fees - First Quarter

The agent/CTD transaction fee is assessed on a quarterly basis. In 2012, the quarterly fee is set at $.017 per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit for this fee will be drawn on or after April 19, 2012, against your ARC designated bank account. Only one draft will be issued for consolidated drafting agents.

Quarterly Subscription Fee - Travel Agency Service Fees

Just a reminder that the $23.99 quarterly subscription fee (first quarter of 2012) for travel agency service fees will be debited from your designated ARC account on or after Thursday, April 12, 2012.

Only locations that issued a travel agency service fee in the previous quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or

Take advantage of $10,000 service fee transaction limits through ARC!

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or with any questions about this great service.

Tip of the Week: Submitting an Inaccessible Sales Report

Are you unable to authorize and submit your weekly sales report due to an "Inaccessible Sales Report" error message? This is the result of a minor system glitch, and there is a simple solution.

  • Exit IAR by clicking on the Close IAR link in the upper right corner of the IAR sales report screen.
  • The system will then ask you if you would like to close the browser. Click Yes.
  • IAR is a pop-up screen, so when you close that particular browser, My ARC should still be open in its own window.
  • From the My ARC homepage, select IAR from your toolbox.
  • Open your sales report and authorize the submission.

If you have any questions, please contact the Customer Care Center at (703) 816-8003 or We'd be more than happy to help you with this situation.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |