Travel Agent Communications

PED 02/12/2012

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United Airlines Memo Manager Update

United Airlines (s-UA/016) and Continental Airlines (s-CO/005) are streamlining their debit memo process and transitioning to a common revenue accounting platform, providing the groundwork for the joint implementation of ARC Memo Manager around March 2012. In the interim, debit memo disputes and related correspondence are being channeled to a centralized location in Houston.

Effective Feb. 17, all s-UA/016 debit memos should be directed to All s-CO/005 memos should be handled through ARC Memo Manager.

Please contact ARC's Customer Care Center at +1 703.816.8003 or if you have any questions concerning ARC Memo Manager.

Register for the First Helix Symposium of 2012: San Diego

Mark your calendars... Helix symposiums are back! We're kicking off the 2012 Helix Symposium Series in sunny San Diego.

Take part in the supplier "speed dating" roundabout, where you'll meet with the industry's best suppliers - Carnival Cruise Lines®, Starwood Hotels & Resorts, Funjet Vacations, Globus family of brands, and others.

Learn from amazing guest speakers, motivational presentations, and industry best practices. Engage with other agents, growing your professional network.

View the full agenda.

Are you in or near San Diego? Don't give this a second thought. Register today.

Helix Regional Symposium
San Diego, CA
March 29-30, 2012

Register Now

Tip of the Week - Are you considering a change in ownership or entity type?

There are five different types of ownership changes involving a reallocation of shares, a change of entity type (or both).

  • If the agency will have a transfer of 30 or more percent of its shares, with no new shareholders, please use Form 651.
  • If the agency will have a transfer of 30 percent of its shares with new shareholders, please use Form 652.
  • If the agency will be changing its entity type with no new owners, please use Form 653.
  • If the agency will be purchasing an existing ARC agency to add as a branch, please use Form 654.
  • If the agency will be changing its ownership and entity type, please use Form 655.

Access these forms here.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or We'd be more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |