Travel Agent Communications

PED 02/05/2012

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Coming Soon to ARC Memo Manager - United Airlines

United Airlines (UA/016) has announced plans to implement ARC Memo Manager (AMM), effective later this year. Upon activation, all newly issued United Airlines memos will be distributed electronically through AMM. In addition, United Airlines announced plans to upload historical, subsidiary United Airlines data for open memos issued prior to the AMM implementation date. Look for more communications regarding this launch in the coming weeks.

Please contact ARC's Customer Care Center at +1 703.816.8003 or if you have any questions concerning ARC Memo Manager.

Important Update Concerning Spanair Credit Card Refunds

Spanair is no longer able to process Visa, MasterCard or American Express transactions. As a result, ARC has errored in IAR all Spanair refund transactions with Visa, MasterCard or American Express as the form of payment for PED Jan. 29, 2012 and PED Feb. 5, 2012. ARC will continue to process cash refunds until further notice.

For questions concerning refunds, agents can direct customers to their credit card issuer or to Spanair.

Spanair Contact Center
In Spain: 900 13 14 15
Outside Spain: +34 971 916 047

Malev Hungarian Airlines Ceases Operations

Malev Hungarian Airlines (MA/182) has ceased operations. Therefore, effective immediately ARC will suspend the processing of transactions in IAR as follows:

Sales/Exchanges - All sale and exchange transactions for both cash and credit card forms of payment are suspended.

Refunds - All cash refunds are suspended. Credit card refunds are suspended with the exception of American Express and UATP. For more information regarding refunds, cardholders should contact the credit card issuer.

Memos - Both credit and debit memos are suspended.

ARC will keep agents up to date as this situation develops.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or We'd be more than happy to help you with this situation.

Register for the First Helix Symposium of 2012: San Diego

Mark your calendars...Helix symposiums are back! We're kicking off the 2012 Helix Symposium Series in sunny San Diego.

Take part in the supplier "speed dating" roundabout, where you'll meet with the industry's best suppliers - Carnival Cruise Lines®, Starwood Hotels & Resorts, Funjet Vacations, Globus family of brands, and others.

Learn from amazing guest speakers, motivational presentations, and industry best practices. Engage with other agents, growing your professional network.

View the full agenda.

Are you in or near San Diego? Don't give this a second thought. Register today.

Helix Regional Symposium
San Diego, Calif.
March 29-30

Register Now

Tip of the Week - Do you research your clients' destinations?

It's easy to research your clients' destinations, providing additional services to complement air and hotel bookings, by using ARC MarketPlace. You can even earn commission by having your clients book directly through your website via the ARC MarketPlace affiliate program. ARC MarketPlace pays travel agents commissions for booking the products and services their clients already want to purchase. There are over 9,000 sightseeing tours, activities, airport transfers, car rentals, and bus tickets to choose from, in over 450 worldwide destinations. Comprehensive visa and passport services are also available.

Visit ARC MarketPlace and start booking today!

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or We'd be more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |