Travel Agent Communications

PED 01/29/2012

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Spanair (680/JK) Suspends Operations

ARC has been notified that Spanair (680/JK) has suspended operations, effective immediately.

Therefore, we have suspended the processing of Spanair (680/JK) validated sales and exchange transactions. All other transactions (including refunds) will continue to be processed as usual until further notice.

Should you have additional questions please contact Spanair directly as indicated below:

Spanair Contact Center
Inside Spain: 900 13 14 15
From Outside Spain: +34 971 916 047

www.spanair.com


Integration of Subsidiary United Airlines (s-UA) and Subsidiary Continental Airlines (s-CO) in ARC

As s-UA/016 and s-CO/005 continue to move forward with integration, we would like to provide advanced information about CO/005 transactions:

  • Sales - CO/005 validated Sales transactions are scheduled to be inhibited on March 3, 2012. However, UA has advised that effective February 1st, agents can begin proactively booking CO flights as UA* validating on UA/016 ticket stock.
  • Exchanges - CO/005 validated Exchanges are scheduled to be inhibited on March 3, 2012. Please note that the cross-exchange of unused CO/005 coupons for a new UA/016 ticket will not be supported. If you need more assistance with exchanges, please contact UA as indicated below.
  • Refunds - CO/005 validated Refunds will continue to be processed until further notice.
  • Memos - CO/005 validated Credit and Debit memos will continue to be processed until further notice.

For questions or assistance, please visit:
United Airlines Travel Agency Information Center (TAIC)

www.continental.com/agency
www.united.com/agency (after March 3)


Air Greenland (631/GL) no longer accepting Visa or MasterCard

Effective with sales issued on Monday, January 30th (PED February 5, 2012), Air Greenland (631/GL) will no longer accept Visa or MasterCard as forms of payment through ARC.


Malaysia Airlines (232/MH) is now accepting Discover Card

Effective with sales issued on Monday, January 30th (PED February 5, 2012), Malaysia Airlines (232/MH) will begin accepting Discover as a form of payment through ARC.


TAAG Angola (118/DT) is now accepting Visa, MasterCard, AMEX, and Diners Club International cards

Effective with sales issued on Monday, January 30th (PED February 5, 2012), TAAG Angola (118/DT) will begin accepting Visa, MasterCard, American Express and Diners Club International as forms of payment through ARC.


Tip of the Week - Issuing Travel Agent Service Fees

Looking for an easy way to issue service fees? Look no further than ARC's Travel Agent Service Fee Program (TASF). Using ARC's merchant account, you will be able to:

  • Accept any major credit card, including UATP, as the form of payment for your professional fees
  • Settle your transactions electronically through ARC via your weekly IAR sales report
  • Access the past 39 months of your transaction data through ARC Document Retrieval Service
  • Process TASF transactions via your GDS, independently of your GDS using Agent's Choice, or both; the choice is yours!

For more information please click here.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or ccchelp@arccorp.com. We'd be more than happy to walk you through the process.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com