Travel Agent Communications

PED 01/22/2012

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


2012 List of Agency Fees

Below we've provided a link to a complete summary of the 2012 ARC Agency Fees. Make sure you save it somewhere handy to reference as needed.

2012 Agency Fees

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or ccchelp@arccorp.com


ARC Sentry: Fight Credit Card Fraud Before It Happens

"Card not present" fraud costs the travel industry billions of dollars each year. Fight fraud before it happens. ARC Sentry is a premier solution that helps your business prevent fraud and reduce credit card chargebacks before you waste valuable resources managing these processes. Don't miss these live webinars with the ARC Sentry experts to learn how revenue leakage affects the industry and actions you can take to minimize losses. During this informative 60-minute session, you will learn:

  • The latest trends in credit card fraud schemes
  • Best practices in minimizing the risk of credit card fraud
  • How ARC Sentry will reduce credit card fraud before it happens
  • What ARC does to assist agents in fighting fraud

Protect your business to avoid becoming a victim of credit card fraud. Let ARC help you learn how.

Wednesday, January 25 @ 11:00 am ET
Wednesday, January 25 @ 3:00 pm ET


Tip of the Week - IAR Exchange Errors

You may see an exchange display as partial in IAR, when it should be listed as full. And sometimes, old documents have already been exchanged in IAR. These are two common causes for IAR exchange errors.

To correct a partial exchange that ought to be a full exchange:

  • Copy the ESAC code and the old document number from the Exchange Support page.
  • Go to the Financial Details page and remove the old document by placing a check in the small box to the left of the old document number. Then click the "R" on the line above to remove the old document.
  • Enter the carrier code and old document number in the fields labeled "add 13 digit old document number."
  • Put a check in the box labeled "exchange all" and click add.
  • The old document will now be displayed on the Exchange Support page with all fields filled in except for the ESAC code and the penalty (if applicable).

To confirm whether an old document has been used:

  • Click on the View Only tab in the upper right hand corner, while viewing the list of transactions in the sales report.
  • Select "LO - Find Old/Used Document," and enter the 10 digit old document number.
  • If the old document has been used, the system will display related information.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or ccchelp@arccorp.com. We'd be more than happy to walk you through the process.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com