Travel Agent Communications

PED 12/25/2011

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ARC New Year's Holiday Information

ARC's offices will be closed on Monday, Jan. 2, 2012 in observance of the New Year's holiday.

Holiday Sales Report Submission

Agencies will have an extra day to submit their sales reports. The weekly sales report for PED 01JAN12 must be authorized by midnight, Wednesday, Jan. 4

Holiday Ticket Modification/Voiding Schedule

Agencies will have an extra day to modify tickets issued the Friday prior to the holiday closure.

Friday, Dec. 30: GDS Void/IAR Reconciliation Date - Tuesday, Jan. 3

Emergency Document Orders Prior to New Year's Day

The RR Donnelly warehouse will be closed Friday, Dec. 30. UPS will be closed Monday, Jan. 2. Orders placed Thursday, Dec. 29 will not be processed until Tuesday, Jan. 3.

Next Day Delivery - Delivered on Wednesday, Jan. 4
Second Day Delivery - Delivered on Thursday, Jan. 5

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or

2012 Annual Agency Location and Quarterly Transaction Fees

We would like to remind you that the 2012 annual agent/CTD location fee of $195 will be collected for each of your office locations via electronic draft from your designated bank account on or after Jan. 19, 2012. It will appear on your bank statement as ARC Core Participation Fee. A separate draft of $195 will be issued for each active agency and STP location of record as of Jan. 8, 2012. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

Quarterly Transaction Fees

In the fourth quarter of 2011, the quarterly agent/CTD transaction fee is set at $.017 per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit for this fee will be drawn on or after Jan. 19, 2012, against your ARC designated bank account. Only one draft will be assessed for consolidated drafting agents. Please note that there will be no change in the quarterly transaction fee structure for 2012.

See a complete summary of the 2012 Agency Fees, please visit ARC's website.

ARC ATB Usage Fee - Revised Effective Date

There has been a one-day delay in the implementation of the ARC ATB usage fee increase. Now effective Jan. 4, 2012, the ARC ATB usage fee will be increased to $33.40 per box. ARC is committed to providing paper ticket documents in a cost-effective manner. However, as printing volume continues to decline, costs to produce paper tickets increase. The document handling fee will remain $7.50.

  • ARC evaluates the usage of ATB stock twice yearly, and reserves the right to adjust document fees in the future to reflect the ratio of ATB stock used for non-traffic documents.
  • ARC Mini Itins can be used with some GDSs to print passenger receipts and itineraries. Learn more.
  • Consult your GDS provider for additional information on electronic passenger receipt alternatives.

2012 Ticket Tax Box Service Inflation Adjustments

The Ticket Tax Box Service (TTBS) has been advised by Airlines for America (A4A) that the IRS has released Rev. Proc. 2011-52, which includes the 2012 inflation adjustments to the U.S. air transportation excise taxes. Read the document.

For tickets sold beginning Jan. 1, 2012:

  • The segment fee (ZP) increases to $3.80 from $3.70.
  • The international arrival/departure tax (US) increases to $16.70 from $16.30.
  • The reduced international arrival/departure tax (US) for domestic flights that begin or end in Alaska or Hawaii increases to $8.40 from $8.20.

All other conditions remain unchanged.

Please note that TTBS will consider this update applied by all members (except where airline specific amounts already exist), unless advised otherwise in writing. TTBS will then update its system accordingly and disseminate the information to all its Top Premium Daily subscribers. In addition, it is recommended that subscribers advise their interline partners and/or GDS suppliers accordingly.

Tiara Air Aruba (253-1/3P) to Join ARC

Tiara Air Aruba (253-1/3P) has joined ARC effective with sales starting on Dec. 26, 2011 (PED 01JAN2012). With headquarters in Oranjestad, Aruba, Tiara Air Aruba operates scheduled and regional services linking Aruba with Bonaire, Curaçao, Las Piedras (Venezuela), Maracaibo (Venezuela) and Riohacha (Colombia). The carrier also offers inclusive packages in conjunction with resorts in Aruba and Curacao.

Tiara Air Aruba has elected the general concurrence method of agent appointment, whereby all ARC agents are automatically appointed as Tiara Air Aruba agents unless specifically advised to the contrary by the carrier. At this time, Tiara Air Aruba will only accept cash as a form of payment.

For inquiries, reservations or sales information, contact the offices listed below:

Tiara Air Aruba
Sabana Blanco 70E Suite 11
Oranjestad, Aruba
Phone: +297-58-TIARA (588-4272)
Fax: +297-588-5002

U.S. Branch:
347N New River Dr. East
Fort Lauderdale, FL 33301

TAP Portugal (047/TP) Accepting New Form of Payment

Effective with sales issued on Monday, Dec. 26, 2011 (PED 01JAN2012), TAP Portugal (047/TP) will begin accepting Diners Club International as a form of payment through ARC.

Tip of the Week - Early Submission of Zero-Sales Reports

Going on vacation and not sure how to handle the submission of your sales reports? If there will be zero sales in your sales report(s), you can submit it with your current report, or ARC can arrange to have zero-sales reports submitted on your behalf.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |