Travel Agent Communications

PED 12/11/2011

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ARC Christmas and New Year's Holiday Information

ARC's offices will be closed on Monday, Dec. 26, 2011 and Monday, Jan. 2, 2012 in observance of the Christmas and New Year's holidays. In addition, the Customer Care Center will operate on a reduced schedule on Friday, Dec. 23 - from 9 a.m. to 6 p.m.

Holiday Sales Report Submission

Agencies will have an extra day to submit their sales reports. The weekly sales report for PED 25DEC11 must be authorized by midnight, Wednesday, Dec. 28. The weekly sales report for PED 01JAN12 must be authorized by midnight, Wednesday, Jan. 4.

Holiday Ticket Modification/Voiding Schedule

Agencies will have an extra day to modify tickets issued the Friday prior to the holiday closures.

Friday, Dec. 23: GDS Void/IAR Reconciliation Date - Tuesday, Dec. 27
Friday, Dec. 30: GDS Void/IAR Reconciliation Date - Tuesday, Jan. 3

Emergency Document Orders During the Christmas Holiday

Orders placed Friday, Dec. 23 will not be processed until Monday, Dec. 26.

Next Day Delivery - Delivered on Tuesday, Dec. 27
Second Day Delivery - Delivered on Wednesday, Dec. 28

Emergency Document Orders Prior to New Year's Day

The RR Donnelly warehouse will be closed Friday, Dec. 30. UPS will be closed Monday, Jan. 2. Orders placed Thursday, December 29 will not be processed until Tuesday, Jan. 3.

Next Day Delivery - Delivered on Wednesday, Jan. 4
Second Day Delivery - Delivered on Thursday, Jan. 5

If you have any questions, please contact the Customer Care Center at 703.816.8003 or ccchelp@arccorp.com.


Sun Air International to Join ARC

Sun Air International (504-0/6G) has joined ARC as a participating carrier effective with sales starting on Dec. 12, 2011 (PED 18DEC11).

With headquarters in Fort Lauderdale, Sun Air operates scheduled flights between Florida and the Bahamas, currently serving Andros (Fresh Creek), Chub Cay, Great Harbour Cay, Rock Sound and Cat Island.

Sun Air International has elected the General Concurrence method of appointment, whereby all ARC agents are automatically appointed agents of Sun Air International. At this time Sun Air International will accept cash as the only form of payment.

For inquiries, reservations or sales information:

Sun Air International
3201 Griffin Road, Suite 100
Fort Lauderdale, FL 33312
Reservations: 1-877-226-2040
www.gosunair.com


Final Deletion of Air Jamaica Carrier Code (JM/201)

As previously announced, the Air Jamaica carrier code (JM/201) will be deleted from ARC effective Monday, Dec. 19, 2011 (PED 25DEC11).

For further information about Air Jamaica validated transactions:

refunds@caribbean-airlines.com
1-868-669 3000, ext 2411, option 5
1-868-669-2658 (Fax)


ARC ATB Usage Fee

ARC is committed to providing paper ticket documents in a cost-effective manner. However, as printing volume continues to decline, costs to produce paper tickets increase. For these reasons, the ATB usage fee will be increased to $33.40 per box of 1,000 ATB tickets effective Jan. 3, 2012. The document handling fee will remain $7.50.

  • ARC evaluates the usage of ATB stock twice yearly, and reserves the right to adjust document fees in the future to reflect the ratio of ATB stock used for non-traffic documents.
  • ARC Mini Itins can be used with some GDSs to print passenger receipts and itineraries. Learn more.
  • Consult your GDS provider for additional information on electronic passenger receipt alternatives.

Tip of the Week - Online Payment for Accreditations Applications

Did you know you can now make online credit card payments for accreditations applications? It's simple, fast and convenient. To access online payments, click on the "online payment" link found in each of the accreditations applications. From the drop-down list you can select your application and its associated fee. Note: It is also possible to pay by check, but payment by fax is no longer an option.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com