Travel Agent Communications

PED 12/04/2011

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United Airlines has become Specific Appointment in the following States

Effective Dec. 1, 2011, United Airlines has adopted the Specific Appointment method for new applicants and applicants undergoing a Type II or Type V Change of Ownership in the states of Arizona, California, Florida, New Jersey, New York, Texas, Virginia, Illinois and the District of Columbia. United Airlines is included in the list of carriers participating in ARC, which uses the General Concurrence method of appointing travel agents in all other states.


UT Air (298/UT) will begin accepting Visa and MasterCard

Effective with sales issued on Monday, Dec. 5, 2011 (PED 12/11/11), UT Air (298/UT) will begin accepting Visa and MasterCard as forms of payments through ARC.


Fraud Prevention Strategies for Travel Agents - Protecting Your Business

Join us for an ARC webinar on "Fraud Prevention Strategies for Travel Agents - Protecting Your Business." Learn about the latest scams targeting travel agents and best practices to mitigate potential losses. Register today - space is limited! (All times shown are EST.)

Wednesday, Dec. 72 p.mRegister
Thursday, Dec. 83:30 p.mRegister

Tip of the Week - Sending Faxes to ARC

Have you recently tried to fax supporting documentation to ARC, but you've heard voicemail pick up at the other end?

There are some phone lines that have dual functions; they act as a fax and a telephone. Please try sending your fax again, but do not pick up the phone receiver. ARC's phone system recognizes a fax, so if the receiver is picked up, our system will not recognize that call as an incoming fax but instead will recognize it as a phone call. If you're faxing from a standalone fax machine, you should not encounter this problem.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com