Travel Agent Communications

PED 11/06/2011

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Zambezi Airlines Suspended Operations

Zambezi Airlines (ZJ/707) suspended operations as of Nov. 1, 2011. Therefore, agents are requested to submit all outstanding Zambezi Airlines validated transactions, with the exception of cash refunds and credit memos, to ARC prior to the close of PED Nov. 6, 2011. Cash refunds and credit memos should be sent directly to Zambezi Airlines below.

Zambezi Airlines
2nd Floor Petroda House
Great East Road
Rhodes Park
PO Box 35470


Update on Lufthansa Group's OB Carrier Fee

Last week's TAC contained information on processing the Lufthansa Group's OB Carrier Fee in IAR; however, ARC confirmed with the Lufthansa Group that implementation of its credit card surcharge in the United States is deferred until further notice.


Continental Airlines Adds Specific Appointment States

Effective Dec. 1, 2011, Continental Airlines (CO/005) will add Virginia, Illinois and the District of Columbia to its Specific Appointment process.


Air Jamaica No Longer Accepts UATP

Effective PED Nov.13, 2011, Air Jamaica (JM/201) will no longer accept UATP as a form of payment.


Tip of the Week - User Names and Passwords

It is not recommended that users share user names and passwords. Each user should have an individual user name and password for each of the ARC settlement applications. Administrators or security managers may find additional information on adding users in the online help files or by contacting the Customer Care Center at +1 703.816.8003 and by email at ccchelp@arccorp.com.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com