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Zambezi Airlines (ZJ/707) suspended operations as of Nov. 1, 2011. Therefore, agents are requested to submit all outstanding Zambezi Airlines validated transactions, with the exception of cash refunds and credit memos, to ARC prior to the close of PED Nov. 6, 2011. Cash refunds and credit memos should be sent directly to Zambezi Airlines below.
2nd Floor Petroda House
Great East Road
PO Box 35470
Last week's TAC contained information on processing the Lufthansa Group's OB Carrier Fee in IAR; however, ARC confirmed with the Lufthansa Group that implementation of its credit card surcharge in the United States is deferred until further notice.
Effective Dec. 1, 2011, Continental Airlines (CO/005) will add Virginia, Illinois and the District of Columbia to its Specific Appointment process.
Effective PED Nov.13, 2011, Air Jamaica (JM/201) will no longer accept UATP as a form of payment.
It is not recommended that users share user names and passwords. Each user should have an individual user name and password for each of the ARC settlement applications. Administrators or security managers may find additional information on adding users in the online help files or by contacting the Customer Care Center at +1 703.816.8003 and by email at firstname.lastname@example.org.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org