Travel Agent Communications

PED 10/30/2011

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Processing Lufthansa Group's "OB" Carrier Fee in IAR

UPDATE: "OB" Charges will not be collected as of 02NOV11 by Lufthansa Group as previously communicated.

The Lufthansa Group, which includes:

  • Austrian Airlines (OS/257)
  • bmi British Midland International (BD/236
  • Brussels Airlines (SN/082)
  • Lufthansa (LH/220)
  • SWISS (LX/724)

has specified that an "OB" Carrier Fee will be charged for every ticket paid for with a credit card where travel commences in one of the following countries:

  • Belgium
  • Finland
  • Germany
  • The Netherlands
  • United Kingdom
  • Switzerland

This charge is identified with a 2-character indicator of "OB", similar to a tax code and is classified as a "Carrier Fee", as established in industry resolutions. Although this is the first use of a Carrier Fee for processing in ARC's system, there are other possible Carrier Fees that carriers may choose to implement, including:

  • OA - Fee related to Booking
  • OC - Fee related to Service
  • OB - Fee related to Ticketing
  • OD - Fee related to Penalty
  • XP - PTA service charge (applicable only to EMDs)

What this means to IAR users:

ARC will process a Carrier Fee as if it is a tax and that amount will be included in the tax and ticket totals. Should a Carrier Fee be non-refundable, the following processes are available:

  • For a Full Refund processed without using a GDS auto-repricing tool :
    Manually remove any non-refundable Carrier Fee in IAR
  • For a Full Exchange processed without using a GDS auto-repricing tool :
    Include any non-refundable Carrier Fee amount as a penalty (in addition to any other penalty that may be applicable to the transaction)

This manual adjustment for full refunds/exchanges in IAR is necessary because IAR is designed to require the full return of all fares, taxes/fees/charges whenever a full refund or full exchange is processed without use of a GDS auto-repricing system.

Please contact any of the Lufthansa Group airlines for more specific information regarding their Carrier Fees. You may also contact:

Stefan Kueper
Rechtsanwalt und Syndikus
E-Mail: Stefan.Kueper@DLH.de
Deutsche Lufthansa AG
Konzern-Justitiariat, FRA CJ/W
Lufthansa Aviation Center
60546 Frankfurt/Main
Tel.: (*49 69) 6 96 - 9 27 97
Fax: (*49 69) 6 96 - 9 13 05

Additional information about the Lufthansa Group's new credit card charge can be found at: www.optional-payment-charge.info/lhgroup/en/travelagents/ROW/summary.pdf

Please contact your GDS or refer to their online help system for more information regarding the processing of tickets with Carrier Fees or questions about GDS formats.


Accreditation Year End Schedule

As the year end approaches, ARC would like to inform you of our year end processing schedule.
ARC will be closed on the following days:

  • November 24 & 25, 2011
  • December 23 & 26, 2011
  • January 2, 2012

ARC will be unable to honor any requests for expedited service during this time. Additionally, we will be modifying our application approval window through the end of the year.

Please find below the cut off dates for the specific application types. Note that the deadlines and approval dates only apply to applications received in good order. Applications that contain missing or incomplete information are not considered to be in good order and therefore will not be processed within the outlined timeframes.

Application TypesDeadlineComments
NIE, CTD, Type II & V Ownership Changesn/aApplications currently in process are being worked to meet the SLA (90 Days). Last approval bulletin of the year will be published December 16, 2011.
All Other Ownership ChangesNovember 18, 2011Last approval bulletin of the year will be published December 16, 2011
State to State Location Changes & New Verified Travel ConsultantsDecember 2, 2011Last approval bulletin of the year will be published December 29, 2011. However, the new number assignment is dependent upon IATA availability.
Miscellaneous Changes (except state to state location changes)December 2, 2011Last approval bulletin of the year will be published December 29, 2011.
Voluntary DeletionDecember 9, 2011Applications must be received no later than December 9\h, 2011 and have a termination date of December 9, 2011 or earlier to avoid being assessed the 2012 Annual Fee

If you have any questions, please contact your Accreditation account representative or the Accreditation Department at +1 703.816.8085.


International AirLink to Join ARC

International AirLink (434-0/ I4) has joined ARC as a participating carrier with sales effective on October 31, 2011.

With headquarters in Montego Bay, Jamaica; AirLink operates domestic scheduled flights between Montego Bay and Negril as well as charter flights within Jamaica including: Ocho Rios (Boscobel), Kingston and Port Antonio

AirLink has been transporting passengers between Montego Bay and Negril, including guests of the major resorts such as; Couples Resorts, Sandals Resorts, Riu, Breezes, Beaches, Hedonism, Caves and Goldeneye to name several. AirLink provides connection to and from Negril through Montego Bay from all the major airlines namely: American Airlines, Delta, Air Jamaica/CAL, Spirit, Air Transat, United Airlines, Frontier, Sunwing, Allegiant, USA 3000, Jetblue, Continental, Thomas Cook, Miami Air, Westjet, Condor, Sky Service, British Airways, Virgin, Air Canada, Martinair, Canjet, Sun Country and US Airways.

International AirLink has elected the General Concurrence method of appointment whereby all ARC agents are automatically appointed agents of AirLink. At this time International AirLink will accept Cash Only as a form of payment.

For inquiries, reservations, or sales information, see the contact information below:

Reservations: 876.940.6660
reservation@intlairlink.net
www.intlairlink.net

International AirLink
Domestic Terminal
Sangster International Airport
Montego Bay, Jamaica W.I.
Phone: 876.940.4870, 940.0195


Vladivostok Air toBegin Accepting Visa and MasterCard

Effective with sales issued on Monday, October 31, 2011 (PED 11/06/11), Vladivostok Air (277/XF) will begin accepting Visa and MasterCard as forms of payments through ARC.


Tip of the Week - ARC Document Ordering System Searches

Did you know that you can search for previous ticket stock orders in the Document Ordering System? To search for previous ticket stock orders, follow the steps below:

  • Log into My ARC
  • Open the Document Ordering System by clicking on the link located under Your Tools
  • On the left side of the Home Page, click the Order Status button.
  • Select an option from the Search By drop down menu.
  • Click the All Orders radio button.
  • Enter appropriate information in the Search Criteria field.
  • Click the Search button.

Please remember that regular searches will go back 45 days. For searches up to two years, you must go to the Advanced Search screen by clicking on the Advanced Search link. For ticket stock history or previous orders for more than two years, please contact ARC's Customer Care Center for assistance at 703-816-8003 or ccchelp@arccorp.com.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com