Travel Agent Communications

PED 10/23/2011

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ARC Memo Manager 3.2.1 Launch - Date Change

ARC Memo Manager 3.2.1 is now scheduled to launch on Tuesday, Oct. 26. The main update for this release is the masking of credit card numbers. When the system detects a potential credit card number, the leading digits will be masked and only the last four digits will display. Additional changes include attachment upload date display, a search clear button, and a calendar year toggle.

Note: Never enter credit card account numbers into ARC Memo Manager. If you have any questions about ARC Memo Manager, please contact our Customer Care Center at 703.816.8003.

ARC No Longer Accepts UATP for Martinair Holland

Effective immediately, UATP is no longer a valid form of payment for Martinair Holland (MP/129). ARC will no longer process Martinair Holland UATP transactions, effective PED 10/30/11.

GOL/Varig Announces E-Ticketing in Worldspan, Galileo and Apollo

Effective Oct. 13, 2011, GOL Linhas Aéreas Inteligentes (GOL/VARIG) implemented e-ticketing in the Worldspan, Galileo and Apollo GDS systems, enabling ARC settlement for all G3/127-validated transactions.

For more information or questions, please contact GOL/VARIG at:
Telephone: +55 11 55044410 (dial option 1 and then option 2)

Tip of the Week - Disputing Memos in ARC Memo Manager

If you are disputing a memo in ARC Memo Manager, the dispute must be initiated in the Dispute section of the Memo Details page. Click the Dispute button to begin the process.

ARC Memo Manager allows you to grant subscribing GDSs access to your memo. This can be beneficial if you are making a dispute. Please note, if you involve your GDS in a dispute, the dispute is your responsibility, not the GDS's. All disputes must be initiated by the issuing agency.

For detailed information, please refer to the Dispute section in ARC Memo Manager's Online Help System or User Guide.

October ARC MarketPlace Webinar

These days, if you are traveling anywhere overseas, even to Canada, the Caribbean or Mexico, you now need a passport to board an international flight, and a visa may be required to enter certain countries. Join passport and visa expert Elizabeth Green for an informative 60-minute webinar to learn everything you need to know about passports and visas.

Oct. 26, 1-2 p.m. EST

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |