Travel Agent Communications

PED 10/02/2011

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2011 Quarterly Transaction Fees - Third Quarter

This is a reminder that the agent/CTD transaction fee is assessed on a quarterly basis. In 2011, the quarterly fee is set at $0.017 per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions per entity.

A separate debit representing this fee will be drawn on or after Oct. 20, 2011, against your ARC designated bank account. Only one draft will be issued for consolidated drafting agents.

TASF Quarterly Subscription Fee

This is a reminder that the TASF quarterly subscription fee of $23.99 for the third quarter 2011 will be debited from your designated ARC account on or after Thursday, Oct. 13, 2011. Only locations that issued a TASF in the previous quarter will be charged the fee. If your agency is signed up as a TASF participant but remained inactive during the quarter, there will be no quarterly fee charged.

Please direct any questions to the ARC Customer Care Center at 703.816.8003.

Tip of the Week: Non-Accessible Sales Report Error (IAR)

In the past, while attempting to authorize your sales report, you may have run into an error message that read, "Non-accessible sales report." This error message comes up rather infrequently, but it can be a scary thing for an agency. If you happen to receive this error message after entering your password to submit, do not panic. It does not mean that all of your hard work has been lost or deleted from IAR. This error is the result of a small glitch in IAR that may occur from time to time, but luckily there is a quick and easy solution.

If you find yourself faced with this error message, simply click on the "Close IAR" link in the upper right corner of your IAR sales report screen. The system will then ask you if you would like to close the browser. Click the "Yes" button. IAR is a pop-up screen, so when you close that particular browser, My ARC should still be open in its own window. From the My ARC homepage, you will simply click on the IAR link again to open your sales report, and once again enter your password to submit. This should result in the successful authorization of your sales report.

Fight Credit Card Fraud Before It Happens

"Card not present" fraud costs the travel industry billions of dollars each year. Fight fraud before it happens. ARC Sentry is a premier solution that helps your business prevent fraud and reduce credit card chargebacks before you waste valuable resources managing these processes. Don't miss a live webinar with the ARC Sentry experts to learn how revenue leakage affects the industry and actions you can take to minimize losses. During this informative 60-minute session, you will learn:

  • The latest trends in credit card fraud schemes
  • Best practices in minimizing the risk of credit card fraud
  • How ARC Sentry will reduce credit card fraud before it happens
  • What ARC does to assist agents in fighting fraud

You must protect your business to avoid becoming a target. Let ARC help you learn how. We hope you'll join us.

Wednesday, Oct. 5, 1-2 p.m.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |