Travel Agent Communications

PED 08/14/2011

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Attention Worldspan Agents: New 8700 Document Number Range

Based on current average weekly usage, Worldspan agents will soon be assigned ticket numbers in the 8700 range. This range has never been used before in Worldspan, but rest assured that 8700 is a valid range that you can expect to see in the near future.

Proflight Zambia American Express Acceptance

Effective with sales issued on Monday, August 8, 2011 (PED 08/14/11), Proflight Zambia (659/P0) will accept American Express as a valid form of payment through ARC.

Tip of the Week - Agent Automated Deductions & Sales Summary Adjustment Requests

With the hustle and bustle of an average reporting day, sometimes it may be difficult to remember every little thing. Realizing that you have forgotten to collect commission on a ticket can be very discouraging, especially if this is not discovered until the report has already been authorized and processed. If you find yourself in this predicament, here are two solutions that may assist you in rectifying the situation.

If the commission is $25 or less, you can perform an Agent Automated Deduction (AAD) in IAR. Log into your sales report, click the "add" tab, choose TD-AAD, and type in the ticket number on the right side. Once you click "submit," it will bring up the screen to input the dollar amount of the commission that should have been claimed on the ticket.

If the commission that you failed to claim was over $25, you will have to submit a Sales Summary Adjustment Request (SSAR) directly to the validating carrier. If you do not have an SSAR, you can print one directly from Section 3.2 page 8, of the online Industry Agents Handbook.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |