Travel Agent Communications

PED 07/31/2011

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ARC Memo Manager Reminder

As a reminder, Air Canada began processing debit and credit memos using ARC Memo Manager on April 13, 2011. At this time, agents are required to use ARC Memo Manager to review and resolve all Air Canada memos.

Tip of the Week - Non-accessible Sales Report Error (IAR)

In the past, while attempting to authorize your sales report, you may or may not have run into an error message that read, "Non-accessible sales report." This error message comes up rather infrequently, but when it does, it can be a scary thing for an agency. If you happen to receive this error message after entering your password to submit, do not panic. It does not mean that all of your hard work has been lost or deleted from IAR. This error is the result of a small glitch in IAR that may occur from time to time, but luckily there is a quick and easy solution.

If you find yourself faced with this error message, simply click on the "Close IAR" link in the upper right corner of your IAR sales report screen. The system will then ask you if you would like to close the browser. You should respond by clicking the "Yes" button. IAR is a pop-up screen, so when you close that particular browser, My ARC should still be open in its own window. From the My ARC homepage, you will simply click on the IAR link again to open your sales report, and once again enter your password to submit. This should result in the successful authorization of your sales report.

ARC Partners with Travel Recruitment Firm

ARC recently announced a partnership with P. Jason King Associates to offer ARC participating travel agencies and carriers reduced fees for personnel recruiting and consulting services. P. Jason King Associates provides personnel with all levels of experience, in every facet of the travel industry, including administration, sales, marketing, operations, finance, IT, and more. ARC participating travel agencies and carriers will receive special discounts on all recruitment and consulting services. Standard fees for ARC participating agencies and carriers start at 30 percent, with a 25 percent fee becoming available at second engagement. Additionally, all expenses relating to recruitment services will be waived for ARC participants.

To learn more, please call the toll free number which has been set up specifically about this new partnership, 1-855- ARC ASST (1-855-272-2778).

ARC Specialist Training Session at TRAMS TMU 2011

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

Now you can renew your ARC Specialist Certificate, for the discounted rate of $300, at the TRAMS Summer Camp. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agency and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a portable calculator and writing materials. A certificate of training will be presented at the end of the session.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |