Travel Agent Communications

PED 07/24/2011

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US Excise Tax Expired July 22, 2011

US excise taxes expired Friday, July 22, 2011, midnight local time at point of sale. This affects tax codes US and ZP. These codes won't be reinstated until new legislation is signed.

Tax codes not affected are: AY, YC, XA, XF, and XY. No impact to the IAR sales report is expected.

Please check your GDS for any additional information.

ARC Customer Care Center - New Phone Options

The Customer Care Center helpline remains +1 (703) 816-8003, but the phone menu options have changed.

The new phone options are:

  • Option 1 - IAR
  • Option 2 - Spanish
  • Option 3 - Agent Accreditation
  • Option 4 - ARC Products
    • 1 - Helix
    • 2 - MarketPlace
    • 3 - Memo Manager
    • 4 - All Other Products
  • Option 5 - My ARC and Password Resets
  • Option 6 - All Other Callers

By making these changes to our phone menu options, we will be able to better assist you, our customers.

Tip of the Week - Importance of Reporting Waiver Codes and ESACs

When refunding or exchanging tickets, remember to check the individual carrier's refund or exchange policy before issuing the refund or exchange in the GDS or reporting the transaction through IAR. Debit memos may be issued by carriers for transactions processed without proper carrier-issued ESACs (electronic settlement authorizations) or Waiver Codes.

  • Always obtain and report an ESAC when refunding or exchanging any electronic ticket.
  • Always obtain and report a Waiver Code when refunding a non-refundable ticket or issuing a transaction where the carrier has waived a restriction.

An ESAC serves as confirmation that the coupons are available and have not been used in a previous exchange or refund or used for travel by the client. However, obtaining an ESAC does not indicate an agency has permission to refund a non-refundable e-ticket.

A Waiver Code provided by the carrier indicates that the carrier has waived or reduced the restriction on a transaction. Your agency must obtain permission to refund or exchange such restricted transactions directly from the carrier and indicate that appropriate Waiver Code on the transaction in IAR.

Both ESACs and Waiver Codes are output to carriers along with the associated refunds or exchanges. Your agency may be subject to debit memos if refunds on non-refundable transactions are submitted with only an ESAC as support, or if a restricted transaction is settled without its appropriate Waiver Code.

ARC Specialist Training Session at TRAMS TMU 2011

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

Now you can renew your ARC Specialist Certificate, for the discounted rate of $300, at the TRAMS Summer Camp. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agency and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a portable calculator and writing materials. A certificate of training will be presented at the end of the session.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |