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ET Refund EDIFACT messaging will be activated with Air New Zealand (NZ/086) on Thursday, July 21, 2011. This means that refunds performed in IAR will also update the coupons directly with Air New Zealand.
For a complete list of carriers that support ET Voids, ET Refunds and ET Cancel Refunds, please refer to the Carrier ET Matrix at: www.arccorp.com/forms/ops/doc141.pdf
When refunding or exchanging tickets, please remember to check the individual carrier's refund or exchange policy before issuing the refund or exchange in the GDS.
Please note that debit memos could be issued by carriers for transactions processed without proper waiver codes or ESACs.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com