Travel Agent Communications

PED 06/19/2011

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Important Independence Day Information

In observance of Independence Day, ARC's offices will be closed on Monday, July 4, resulting in the following schedule changes:

  • Sales Report Submissions Extended to Midnight, July 6
    Agencies and CTDs will have an extra day to prepare sales reports for PED 7/3/11. Your weekly sales report must be authorized by midnight, Wednesday, July 6.
  • Ticket Modification/Voiding Schedule
    Please note the following extension dates to modify and reconcile IAR transactions issued Friday, July 1 - Sunday, July 3. The GDS/IAR void extension date is Tuesday, July 5.
  • Customer Care Center Hours
    Tuesday, July 5 - Wednesday, July 6: 9:00 a.m. to 9:00 p.m. Eastern
    Thursday, July 7 - Friday, July 8: 9:00 a.m. to 7:30 p.m. Eastern
  • Placing Emergency Document Requisitions Orders Before Independence Day Holiday
    Your emergency order should be placed in advance of the 4:00 p.m. cut-off on Thursday, June 30 to ensure that it is received before Tuesday, July 5. Any emergency orders placed on Friday, July 1 will not be delivered until Tuesday, July 5. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003, or by email at

Tip of the Week: Not Seeing Dispute Tab for a Debit Memo in Memo Manager

If you no longer see the dispute tab in Memo Manager for a previously disputed debit memo, please verify the information. You may have reached the maximum number of disputes for that debit memo; the dispute limit for many carriers is three times. If you still have questions concerning the debit memo, contact the issuing carrier directly.

Join us for a Webinar by the Bay!

Join Viator's Tim Lewis and Ashley Hamik for an informative webinar about San Francisco. They'll tell you everything you need to know about selling the San Francisco Bay area to your clients. Discover all the activities, attractions, tours and other selling points you can leverage to proactively appeal to your clients.

We look forward to having you!

June 28, 1-2 p.m. (Eastern)

Register now.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |