Travel Agent Communications

PED 05/22/2011

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Enhancements to My ARC Coming Soon!

To help you browse easily and get back to your priorities, we will be rolling out a robust redesigned My ARC that has exactly the features and tools you need. Like what? Click here to take a sneak peek!

ARC will be conducting a few webinars in the coming weeks to highlight these new changes. Attending an ARC webinar is a great way to learn more about the upcoming changes to My ARC. Register for one of these sessions today:

Please contact ARC's Customer Care Center at 703.816.8003 if you have any other questions about My ARC. Then be sure to explore the new My ARC site soon and let us know how you like the updates.

ARC Takes Helix On the Road

The Helix Symposiums are coming soon to a city near you. These one-day events will provide rich education and training, networking opportunities, best practices from industry experts and more. ARC Participants can expect an invitation and more information in the coming weeks.

Helix Symposium Dates**

July 15 - Philadelphia
September 9 - Chicago
October 14 - Las Vegas
November 1 - Fort Lauderdale

**Dates are subject to change

Royal Brunei Now Accepts Visa and MasterCard

Effective PED 05/22/11, Royal Brunei (672/BI) is accepting Visa and MasterCard as valid forms of payment through ARC.

Important Memorial Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, May 30, 2011, in observance of Memorial Day, resulting in the following schedule changes:

Sales Report Submissions Extended to Midnight, June 1

Agencies and CTDs will have an extra day to prepare the sales report for PED 5/29/11. Your weekly sales report must be authorized by midnight, Wednesday, June 1, 2011.

  • Ticket Modification/Voiding Schedule
    Please note the following extension dates to modify and reconcile IAR transactions issued Friday, May 27 - Sunday, May 29. GDS/IAR Void Extension Date - Tuesday, May 31
  • Customer Care Center Hours
    Tuesday, May 31 - Wednesday, June 1 - 9:00 a.m. to 9:00 p.m. Eastern
    Thursday, June 2 - Friday, June 3 - 9:00 a.m. to 7:30 p.m. Eastern
  • Placing Emergency Document Requisitions Orders Before Memorial Day Holiday
    Your emergency order should be placed in advance of the 4:00 p.m. cut-off on Thursday, May 26 to ensure that it is received before Tuesday, May 31. Any emergency orders placed on Friday, May 27 will not be delivered until Tuesday, May 31. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 703.816.8003, or by email at

ARC MarketPlace May Webinar: "While in Rome"

Want to discover different activities, tours, and exciting things for your clients to do while in Rome and nearby areas? Then make sure you register for the ARC MarketPlace Webinar, "While in Rome." Dominique Exmann, from Viator, will lead this informative 60-minute presentation that will provide suggestions and tips about how to proactively sell Rome as a destination. Register now for this free webinar on Wednesday, May 25, 1-2 p.m. Eastern time.

Tip of the Week: Void/Modification Window in IAR

Remember that all modifications to straight sales transactions must be completed within the void window, including modifications to any commissions.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |