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ARC's offices will be closed on Monday, May 30, 2011, in observance of Memorial Day, resulting in the following schedule changes:
If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at firstname.lastname@example.org.
Want to discover different activities, tours, and exciting things for your clients to do while in Rome and nearby areas? Then make sure you register for the ARC MarketPlace Webinar, "While in Rome." Dominique Exmann, from Viator, will lead this informative 60-minute presentation that will provide suggestions and tips about how to proactively sell Rome as a destination.
Register now for this free webinar on Wednesday, May 25, 1-2 p.m. Eastern time.
Now that the phased implementation of IAR ET Refund EDIFACT messaging has completed, please refer to the Carrier ET Matrix for the full list of carriers that support IAR ET Voids, ET Refunds and ET Cancel Refunds at www.arccorp.com/forms/ops/doc141.pdf. You can also access this list from www.arccorp.com by looking for 'E-TICKETING MATRICES' under 'TOP RESOURCES'.
Although originally scheduled for IAR ET Refund EDIFACT messaging, the following carriers have temporarily been deactivated until communication issues can be resolved: AZ/055, CA/784, CI/297, MU/781, NZ/086, PR/079, SQ/618.
IAR ET Refund EDIFACT messaging was implemented to help both agencies and carriers by keeping carrier databases synchronized with refunds performed in IAR. IAR is now compliant with industry ticketing resolutions requiring verification of OPEN coupon status in the carrier's electronic ticket database prior to processing a refund. ET refund messaging prevents unauthorized use of e-tickets which have previously been used, refunded, exchanged or voided. Please contact our Customer Care Center at 703.816.8003, option 3, or email@example.com if you have any questions or issues related to processing refunds in IAR.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com