Travel Agent Communications

PED 05/15/2011

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Important Memorial Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, May 30, 2011, in observance of Memorial Day, resulting in the following schedule changes:

  • Sales Report Submissions Extended to Midnight June 1
    Agencies and CTDs will have an extra day to prepare the sales report for PED 5/29/11. Your weekly sales report must be authorized by midnight Wednesday, June 1, 2011.
  • Ticket Modification/Voiding Schedule
    Please note the following extension dates to modify and reconcile IAR transactions issued Friday, May 27 - Sunday May 29. GDS/IAR Void Extension Date - Tuesday, May 31
  • Customer Care Center Hours
    Tuesday, May 31- Wednesday, June 1 - 9:00 AM to 9:00 PM Eastern Thursday, June 2 - Friday, June 3 - 9:00 AM to 7:30 PM Eastern
  • Placing Emergency Document Requisitions Orders Before Memorial Day Holiday
    Your emergency order should be placed in advance of the 4:00 pm cut-off on Thursday, May 26 to ensure that it is received before Tuesday, May 31. Any emergency orders placed on Friday, May 27, will not be delivered until Tuesday, May 31. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at

ARC MarketPlace May Webinar: "While in Rome"

Want to discover different activities, tours, and exciting things for your clients to do while in Rome and nearby areas? Then make sure you register for the ARC MarketPlace Webinar, "While in Rome." Dominique Exmann, from Viator, will lead this informative 60-minute presentation that will provide suggestions and tips about how to proactively sell Rome as a destination.

Register now for this free webinar on Wednesday, May 25, 1-2 p.m. Eastern time.

Tip of the Week: Carrier ET Matrix - Updated

Now that the phased implementation of IAR ET Refund EDIFACT messaging has completed, please refer to the Carrier ET Matrix for the full list of carriers that support IAR ET Voids, ET Refunds and ET Cancel Refunds at You can also access this list from by looking for 'E-TICKETING MATRICES' under 'TOP RESOURCES'.

Although originally scheduled for IAR ET Refund EDIFACT messaging, the following carriers have temporarily been deactivated until communication issues can be resolved: AZ/055, CA/784, CI/297, MU/781, NZ/086, PR/079, SQ/618.

IAR ET Refund EDIFACT messaging was implemented to help both agencies and carriers by keeping carrier databases synchronized with refunds performed in IAR. IAR is now compliant with industry ticketing resolutions requiring verification of OPEN coupon status in the carrier's electronic ticket database prior to processing a refund. ET refund messaging prevents unauthorized use of e-tickets which have previously been used, refunded, exchanged or voided. Please contact our Customer Care Center at 703.816.8003, option 3, or if you have any questions or issues related to processing refunds in IAR.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |