Travel Agent Communications

PED 05/08/2011

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IAR Refund EDIFACT Refund Carrier Onboarding Reminder

Reminder: ET Refund EDIFACT messaging will be activated with the following carriers on Thursday, May 12:

AI/098, IB/075, JL/131, SY/337, TK/235 and UT/298

For a complete list of carriers that support ET Voids, ET Refunds and ET Cancel Refunds, please refer to the Carrier ET Matrix at: www.arccorp.com/forms/ops/doc141.pdf

Future implementations for other ARC participating carriers will be handled on an individual basis and will be announced in future Travel Agent Communications.

IAR ET Refund EDIFACT messaging was implemented to help both agencies and carriers by keeping carrier databases synchronized with refunds performed in IAR. IAR is now compliant with industry ticketing resolutions requiring verification of OPEN coupon status in the carrier's electronic ticket database prior to processing a refund. ET refund messaging prevents unauthorized use of e-tickets which have previously been used, refunded, exchanged or voided. Please contact our Customer Care Center if you have any questions or issues related to processing refunds in IAR.

Reminder: For carriers supporting the ET Cancel Refund (void of a refund), ticketing resolutions allow that void to take place only on the same day the ET refund is issued. This industry rule prevents the void of a refund in IAR if that refund was issued the previous day (or earlier) in the GDS. If the carrier does not support ET Cancel Refund, the refund status of an E-ticket may only be reversed directly by the carrier.


IAR ET Refund EDIFACT Enhancement: An Overview and Q&A Webinar for Travel Agents

Learn about the recent IAR ET Refund EDIFACT enhancement, ask questions and share your experience. The webinar dates are May 13 at 3 p.m. Eastern and May 24 at 3 p.m. Eastern. Click the desired date link to register for a session.


Tip of the Week IAR Refund Assistance

Please remember that if you need assistance from ARC to manually enter a refund that was not loaded into IAR, you need to include the following information in the email to ARC to enter the refund on your agency's behalf:

  • CASE NUMBER (obtained by calling 703.816.8003, Option 3)
  • ARC#
  • Carrier
  • Ticket number
  • Full / Partial
  • ESAC Code

Please note: Don't forget to verify that the tickets have not already been refunded in a previous report or in a different ACN such as an HOL.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com