Travel Agent Communications

PED 05/01/2011

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Air Botswana (636/BP) Now Accepts Visa and MasterCard

Effective today, Air Botswana (636/BP) tickets can be purchased using Visa or MasterCard through ARC.


IAR Refund EDIFACT Refund Carrier On Boarding Reminder

Reminder: ET Refund EDIFACT messaging will be activated with the following carriers on Thursday, May 5:

AC/014, BR/695, CI/297, KE/180, SK/117, SQ/618, TG/217, YO/747

There are currently 136 ARC participating carriers which are supporting ET Refund messaging from IAR. For a complete list of carriers that support ET Voids, ET Refunds and ET Cancel Refunds, and to see the remaining activation dates, please refer to the Carrier ET Matrix at: www.arccorp.com/forms/ops/doc141.pdf

To ensure successful refund processing under the new IAR ET Refund EDIFACT procedure, please verify that you are using the proper commands in your GDS. Contact your GDS for any additional information regarding specific refund commands. If an ET Refund is being performed in IAR, it is important that the coupon status is OPEN at the carrier if that airline supports ET Refund messaging.


ARC Specialist Training Session at TRAMS TMU 2011

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

Now you can renew your ARC Specialist Certificate, for the discounted rate of $300, at the TRAMS TMU conference. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students should bring a portable calculator and writing materials. A certificate of training will be presented at the end of the session.


Tip of the Week IAR Cancel Refund Participation

IAR Cancel Refund participation means the void of a refund will also re-open the coupons at the carrier. This can only be done the same day that the refund was issued.

  • If the refund came from the GDS, you will not be able to void that refund the next day in IAR.
  • If the refund was entered in IAR, you can void the refund (cancel refund) only on that day in IAR.

Please refer to the Carrier ET Matrix at: www.arccorp.com/forms/ops/doc141.pdf.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com