Travel Agent Communications

PED 04/24/2011

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New Form Ranges for Sabre and Amadeus

Please note that Sabre has been assigned a new set of form code ranges which begin with 8642, and Amadeus has been assigned a new set of form code ranges which begin with 8635. If you begin seeing these two ranges in your IAR report, please note that they are valid.


Aeroflot Russian Airlines New Baggage Policy

Effective April 1, 2011, Aeroflot Russian Airlines (555/SU) has a new baggage policy which may be reviewed at http://www.aeroflot.ru/cms/en/before_and_after_fly/baggage.


ARC Specialist Training Session at TRAMS TMU 2011

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

Now you can renew your ARC Specialist Certificate, for the discounted rate of $300, at the TRAMS TMU conference. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a portable calculator and writing materials. A certificate of training will be presented at the end of the session.


Tip of the Week - New IAR Refund EDIFACT Process - UPDATED

Please remember that ET Refund EDIFACT messaging will be activated with the following carriers on Thursday, April 28, 2011:

AF/057, AM/139, BD/236, CO/005, CX/160, DE/881, EC/284, EK/176, IY/635, KU/229, LR/133, LX/724, ME/076, MK/239, MW/415, OA/050, TS/649, UL/603, US/037, UX/996, VK/786, VS/932, WP/347, YM/409

  • Also please note that the following carriers have reverted to the standard IAR refund process and will not support ET Refund EDIFACT messaging until further notice:

    AZ/055, CZ/784, ET/071, NZ/086, PR/079, PW/031

To ensure successful refund processing under the new IAR ET Refund EDIFACT procedure, please verify that you are using the proper commands in your GDS. Contact your GDS for any additional information regarding specific refund commands. If an ET Refund is being performed in IAR, it is important that the coupon status is OPEN at the carrier if that airline supports ET Refund messaging.

For a complete list of carriers that support ET Voids, ET Refunds and ET Cancel Refunds, and to see the remaining activation dates, please refer to the Carrier ET Matrix at: www.arccorp.com/forms/ops/doc141.pdf


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com