Travel Agent Communications

PED 04/17/2011

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ARC Memo Manager Update

As of April 13, 2011, Air Canada began processing all debit and credit memos using ARC Memo Manager. The April 13th distribution included new debit/credit memos created between April 4 - 8, 2011. Following this, all unpaid debit memos previously issued in paper format (prior to April 4, 2011) will be loaded into ARC Memo Manager. The load of historical & unpaid debit memos is expected to be completed by April 29th, 2011. Once completed agents can use ARC Memo Manager to resolve all outstanding Air Canada memos.

If you have any questions concerning historical memos please contact

2008 ARC Transaction History is File Now Available

Your ARC Transaction History File containing your organization's transaction data for all of 2008 is available on CD through May 1. After this date, ARC is scheduled to purge the transaction information older than 39 months.

This file provides you with your settled and voided transaction information for all PEDs in 2008. It comes equipped with FREE viewer software that allows you to easily search for a specific transaction, view it on screen, and print it onto a single page. Plus, the software is self-contained-there is nothing to install.

You can import the Transaction History text file into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort, and analyze the data as you please. Hurry to obtain this information before it is deleted in May. For more information, please call 703.816.8530.

Tip of the Week - New IAR Refund EDIFACT Process

To ensure successful refund processing under the new IAR ET Refund EDIFACT procedure, please verify that you are using the proper commands in your GDS. Contact your GDS for any additional information regarding the refund commands.

Please remember that the following carriers will be on boarded April 21: AB, AT, AV, AY, A3, BA, BT, EI, EY, FI, FJ, HR, JJ, JK, JU, LA, LH, LO, LP, LY, MA, MS, NH, OS, OZ, PU, QF, QR, RJ, SA, SB, SE, SS, SV, TP, VA, VV, XL, ZI, 4M, 4Q, 9B

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |