Travel Agent Communications

PED 03/20/2011

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Internet Sales Summary Modification Will Help Streamline Searches

On Thursday, March 31st, ARC Internet Sales Summary (ISS) will be enhanced to make access to settled agent sales reports easier. The enhancement will combine all previous quarters of sales reports into a single database. Users will then be able to view a sales report from any of the previous 24 months without first searching within a specific year and quarter. In addition, users will still be able to choose the quick access feature that searches reports from the previous 3 PEDs only.

Due to implementation of the enhancement, access to reports older than the last 3 PEDs will not be available from 7:00 pm, Wednesday evening, March 30th, until 7:00 am, Thursday morning, March 31st.

ARC Internet Sales Summary is an important aspect of the all-electronic, paperless office. Using ISS, settlement plan participants can view a summary of their settled sales (approved and submitted) online from any office or while traveling, just days after filing a sales report.

2008 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2008 is available on CD through May 1. After this date, ARC is scheduled to purge the transaction information older than 39 months. Hurry to obtain this information before it is scheduled to be permanently deleted beginning in May.

This file provides you with your settled and voided transaction information for all PEDs in 2008. It comes equipped with FREE viewer software that allows you to easily search for a specific transaction, view it on screen, and print it onto a single page. Plus, the software is self-contained - there's nothing to install.

You can import the Transaction History text file into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort, and analyze the data as you please. For more information, please call 703.816.8530 or Click here to learn more.

Reduce Costs and Increase Revenue: Join ARC for a Free Educational Webinar

Do you get tired of watching your earnings fly out the window because of overhead costs? Do you want to keep more money in your pocket? Of course you do. Join ARC and Mary Hazzard, CEO of Business AdvantEdge, to learn how to reduce your overhead and increase revenue.

  • Discover ARC's new Agency Benefits Program and its member discounts.
  • Learn how to save money on office supplies, computer equipment, payroll processing, telecom and shipping.
  • Find out how the new Agency Benefits Program can help you uncover new revenue opportunities.
  • Find out more about program-participating vendors including Office Depot, OfficeMax, ADP, Sprint, and UPS.

Don't miss this free informative webinar on Tuesday, March 22, 1-2 PM EST. Space is limited, so register now. Upon registration, you'll receive your login and instructions via email. We look forward to your participation!

Tip of the Week: Credit Card Chargeback Policy

The purpose of the credit card chargeback policy is to provide travel agents with the information they need to relieve themselves of liability from fraud-related credit card chargebacks. The key points to remember are:

  • Follow the instructions and procedures contained in Section 8 of the ARC Industry Agents' Handbook
  • Validate the credit card expiration date and effective date
  • Obtain an approval code

For additional information see the Industry Agents' Handbook (IAH) Section 8.4 - Credit Card Acceptance and Chargeback Information at

Following proper procedures for all credit card sales will offer the best protection in the event of a credit card chargeback.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |