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On Friday, March 11, 2011, ARC's Arlington office and the Customer Care Center will close at 4pm EST in order to complete the move to a new home, located at 3000 Wilson Boulevard, Suite 300, Arlington, VA 22201. As a result of the early closing time, all agencies have been granted a void/modification extension for all tickets issued on Thursday, March 10th.
Please note the following extension date to modify and reconcile IAR transactions issued Thursday, March 10th:
GDS/IAR Void Extension Date - Monday, March 14th
The IAR Sales Report submission date has not been extended and Sales Reports are due on Tuesday, March 15, 2011.
Please contact ARC's Customer Care Center at +1 703.816.8003 or at firstname.lastname@example.org with any questions.
Agencies that participate in ARC's TASF (Travel Agency Service Fee) Program should be aware of the following 2011 program developments:
Looking for resources for ARC tools?
You can find frequently asked questions and resources on the ARC Customer Support page here. Click on Product Support and then select the ARC tool.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org