Travel Agent Communications

PED 02/27/2011

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Air India Update Regarding Deletion of former "Indian Airlines" Carrier Code IC/058 in ARC

Air India has notified ARC of the following information regarding the deletion of carrier code IC/058 (carrier formerly known as Indian Airlines) in ARC:

Effective 0001 EST Saturday, February 26, 2011, Air India will inhibit the processing of new sales on the IC/058 carrier code. All new sales must be validated Air India (AI/098).

Effective 0001 EST Saturday, February 26, 2011, Air India will inhibit the exchange of unused IC/058 coupons. Thereafter, reissues may only be done by Air India offices. Please contact Air India at +1 800.223.7776 or your Regional Sales Office listed below for assistance.

Effective Monday, March 28, 2011 (PED 04/03/11) carrier code IC/058 will be deleted from ARC.

Air India will allow for the processing of all IC/058 refunds until final deletion on Monday March 28, 2011.

For further information please contact your regional Air India Sales Office at:

East Coast Region - New York (New England/Mid Atlantic/Southeast States/PR/VI) 212.407.1448
nysales@airindiausa.com

Midwest Region - Chicago (Midwest states including IN/KY/OH/TN/WV)
312.782.8761
chi@airindiausa.com

West Coast Region - Los Angeles (West Coast and Rocky Mountain states)
310.338.8483
lax@airindiausa.com


Proflight Zambia Now Accepts MasterCard and Visa

Effective with sales of February 28, 2011 (PED 03/06/11), Proflight Zambia (P0/659) now accepts MasterCard and Visa as valid forms of payment through ARC.


ARC's Arlington Headquarters Will Relocate

On Friday, March 11, ARC's Arlington, VA headquarters will be relocated a few blocks down the road from its current address. The new address will be:

ARC
3000 Wilson Blvd.
Suite 300
Arlington, VA 22201

ARC Customer Care Center's email (cschelp@arccorp.com) and phone number (+1 703.816.8003) will remain the same.


Tip of the Week: Updating Email Addresses

Please remember that along with updating your email address in the Communications Profile (found at www.arccorp.com/communication/index.jsp), don't forget to check what email address is on file in My ARC, Document Retrieval Service (DRS), and/or the Document Ordering System, and update those if needed.

If you need additional assistance, feel free to contact the Customer Care Center at +1 703.816.8003 or ccchelp@arccorp.com.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com