Travel Agent Communications

PED 02/27/2011

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Air India Update Regarding Deletion of former "Indian Airlines" Carrier Code IC/058 in ARC

Air India has notified ARC of the following information regarding the deletion of carrier code IC/058 (carrier formerly known as Indian Airlines) in ARC:

Effective 0001 EST Saturday, February 26, 2011, Air India will inhibit the processing of new sales on the IC/058 carrier code. All new sales must be validated Air India (AI/098).

Effective 0001 EST Saturday, February 26, 2011, Air India will inhibit the exchange of unused IC/058 coupons. Thereafter, reissues may only be done by Air India offices. Please contact Air India at +1 800.223.7776 or your Regional Sales Office listed below for assistance.

Effective Monday, March 28, 2011 (PED 04/03/11) carrier code IC/058 will be deleted from ARC.

Air India will allow for the processing of all IC/058 refunds until final deletion on Monday March 28, 2011.

For further information please contact your regional Air India Sales Office at:

East Coast Region - New York (New England/Mid Atlantic/Southeast States/PR/VI) 212.407.1448

Midwest Region - Chicago (Midwest states including IN/KY/OH/TN/WV)

West Coast Region - Los Angeles (West Coast and Rocky Mountain states)

Proflight Zambia Now Accepts MasterCard and Visa

Effective with sales of February 28, 2011 (PED 03/06/11), Proflight Zambia (P0/659) now accepts MasterCard and Visa as valid forms of payment through ARC.

ARC's Arlington Headquarters Will Relocate

On Friday, March 11, ARC's Arlington, VA headquarters will be relocated a few blocks down the road from its current address. The new address will be:

3000 Wilson Blvd.
Suite 300
Arlington, VA 22201

ARC Customer Care Center's email ( and phone number (+1 703.816.8003) will remain the same.

Tip of the Week: Updating Email Addresses

Please remember that along with updating your email address in the Communications Profile (found at, don't forget to check what email address is on file in My ARC, Document Retrieval Service (DRS), and/or the Document Ordering System, and update those if needed.

If you need additional assistance, feel free to contact the Customer Care Center at +1 703.816.8003 or

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |