Travel Agent Communications

PED 02/06/11

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Virgin America Continues Phased-In ARC Activation

Virgin America (VX/984) is transitioning to industry standard electronic ticketing and standard reporting/settlement practices through ARC using a phased-in approach by each GDS. The first GDS to transition was Worldspan effective February 1, 2011 (PED 02/06/11). Now, Apollo/Galileo will be activated very late in the evening on February 8, 2011 (PED 02/13/11).

Other GDSs, including Galileo, Sabre and Amadeus will be transitioned in the near future. ARC will continue to provide more information regarding these transition dates as they become available.

Virgin America accepts American Express, MasterCard, UATP, Visa and Cash as valid forms of payment through ARC.

For more information about Virgin America please use the following contact information:

http://bit.ly/vxarcet

Carrier Update - Revised EVA Airways Policy

Click Here for logon to the EVA Airways travel agent website to review EVA's revised Agency Payment Policy.


ARC MarketPlace February Webinar - Don't Miss It

Wondering how to make some extra money? Check out this free webinar on ARC MarketPlace. Once an agent shops on ARC MarketPlace they come back and shop again. Learn about the Volume-Based Bonus Commission Program where you can earn additional commission... the more you shop the more you earn.

Mark your calendar and join us on Thursday, February 17th from 1pm -2pm (ET). You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!


Tip of the Week: ARC eSupport

Have questions concerning one of ARC's tools?

You can find online user guides for all of ARC's tools by clicking the eSupport link in the upper right corner of the My ARC log-in screen or the My ARC Homepage. The online user guides are designed to address the most common issues users encounter with our tools. Online assistance can be found for:

My ARC
IAR
Agent's Choice
ARC Memo Manager
Internet Sales Summaries
Document Retrieval Service

If you can't find a solution in the online guides, contact us by clicking the Ask for Helpbutton and we can assist you with your question.

You can also contact the Customer Care Center at +1 703.816.8003 or ccchelp@arccorp.com.

The Customer Care Center hours are:

Monday - Tuesday 9:00 am to 9:00 pm EST
Wednesday - Friday 9:00 am to 7:30 pm EST

Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com