Travel Agent Communications

PED 01/16/2011

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2011 Annual Agency Fee

The 2011 annual agency fee of $185.00 will be collected by an electronic draft drawn against your bank account on or after Thursday, January 20, 2011, and will appear on your bank statement as ARC Core Participation Fee. A separate $185.00 draft will be issued for each active agency and STP location of record as of January 9, 2011, and will be drawn against the bank account you have designated for that particular office. Only one draft will be issued for consolidated drafting agents.

Quarterly Transaction Fee - 4th Quarter 2010

This is a reminder that the agent/CTD transaction fee, assessed on a quarterly basis, will be drawn on or after January 20, 2011, against your ARC designated bank account. Only one draft will be issued for consolidated drafting agents.

For 2010, the quarterly fee was set at $.020 (2 cents) per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter were not assessed transaction fees. The maximum number of transactions for which an agency could be charged in a quarter was 2.0 million transactions per entity.

Learn About Earning More Money - Join the January ARC MarketPlace Webinar

Travel agents are earning a $26 average commission on destination activities booked through ARC MarketPlace. In addition, each sale amount counts towards potentially earning a quarterly volume-based bonus commission. Set aside an hour on your calendar to learn how you too can grow commission revenues!

Don't miss this unique ARC MarketPlace Webinar. Space is limited, so sign up now for this free session on Wednesday, January 19th from 1pm-2pm EST. You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation.

Tip of the Week: ARC eSupport

Have questions concerning one of ARC's tools?

You can find online user guides for all of ARC's tools by clicking the eSupport link in the upper right corner of the My ARC log-in screen or the My ARC Homepage. The online user guides are designed to address the most common issues users encounter with our tools. Online assistance can be found for:

Agent's Choice
ARC Memo Manager
Internet Sales Summaries
Document Retrieval Service

If you can't find a solution in the online guides, contact us by clicking the Ask for Helpbutton and we can assist you with your question.

You can also contact the Customer Care Center at +1 703.816.8003 or
The Customer Care Center hours are:

Monday - Tuesday 9:00 am to 9:00 pm EST
Wednesday - Friday 9:00 am to 7:30 pm EST

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |