Travel Agent Communications

PED 12/26/2010

Start a conversation... Join a conversation at

2011 Agency Fees & Charges

A summary of agency fees and charges for 2011 may be found here.

For further information, please contact the ARC Customer Care Center at or at +1 703.816.8003.

ARC New Year's Holiday Information

Sales Report Submission

ARC's offices will be closed on Friday, December 31, 2010, in observance of the New Year's Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 01/02/11. Your weekly sales report must be authorized by midnight, Tuesday, January 4 EST.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Thursday, December 30, 2010:

GDS Void Date & IAR Reconciliation Date: Monday, January 3, 2011

Tip of the Week: Printing the Sales Summary

You can print a copy of your sales summary from any computer with Internet access and a printer. Log into MyARC at

In the Tool box on the left,

  1. Click the Internet Sales Summary link
  2. Click on view link either under Last 3 PEDs or Last 24 Months column of the ACN# report you need.
    • If you clicked the view link under the Last 3 PEDs column, on the left side, click CURRENT RPTS - LAST 3 PEDS
    • Enter your ARC number in the ACN# field
    • Click OK

    Or the alternative,

    • If you clicked the view link under Last 24 Months column
    • On the left side, click on the quarter that the sales report that you are searching for is in
    • Enter your ARC number in the ACN# field
    • Click OK

Open the sales report that you are searching for by clicking on the line that displays the PED.

Remember the PED reads year(YY)/month(MM)/day(DD)
Click on the printer (print report) icon in the upper left corner to print.

If you need to discontinue receiving a paper sales summary or have questions about your My ARC account, contact the Customer Care Center at 703.816.8003 or

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |