Travel Agent Communications

PED 12/12/2010

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ARC Christmas Holiday Information

ARC's Customer Care Center will be open its normal business hours Monday, December 27 from 9:00am to 9:00pm.

Sales Report Submission

However, ARC's offices will be closed on both Friday, December 24 and Monday, December 27, 2010, in observance of the Christmas holiday. Your weekly sales report for PED 12/26/10 must be authorized by midnight, Tuesday, December 28.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued on Thursday, December 23:

GDS Void/IAR Reconciliation Date - Monday, December 27

Emergency Document Orders During the Christmas Holiday

In observance of the Christmas Holiday, ARC will be closed December 24 & 27, 2010. To ensure that your order is processed in time for the delivery your order should be placed in advance of our 4:00 pm cutoff.

Orders placed Thursday, December 23:

Next Day Delivery - your order will be delivered on Monday, December 27
2nd Day Delivery - your order will be delivered on Tuesday, December 28

Orders placed on Friday, December 24:

Will not be processed until Monday, December 27
Will follow the normal delivery schedule

If you have any questions, please contact the Customer Care Center at 703.816.8003 or

ARC Printables Collection Adds New Mini Itinerary Design

A new mini-itin design, Geometric Green, has been added to ARC's Printables Collection. You can view the all new design here.

Mini Itineraries are one of many products that make up the ARC Printables Collection, which aims to give travel-related documents a unique style, build a strong image for an agency's services, and enhance the client experience.

Click here to learn more or order from the Printables Collection.

Tip of the Week: Adding Old Documents into the Exchange

When you are attaching an old document on the Financial Details (FI) screen to an exchange make sure you first type the document number of the transaction to be exchanged (old document) in the Add 13-character Old Document # textbox then click on the Add button instead of just pressing Enter.

Once you click on Add, the Exchange Support screen displays. Add the ESAC code, if necessary, any Admin/Penalty and Comm Admin/Penalty.

Click the Add button again. The transaction is not complete until you click the Add button the second time and the Exchange Support screen is redisplayed. This will let you know the old document is connected to the exchange.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |