Travel Agent Communications

PED 11/21/2010

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ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, November 25 and Friday, November 26, 2010, in observance of the Thanksgiving Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 11/28/10. Your weekly sales report must be authorized by midnight, Tuesday, November 30.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Wednesday, November 24 through Sunday, November 28:

GDS/ IAR Void Date: Monday, November 29

Emergency Document Orders during the Thanksgiving Holiday

In observance of the Thanksgiving Holiday, ARC will be closed, November 25th & 26th 2010.

Emergency orders placed Wednesday, November 24th before 4pm EST will ship the same day and arrive on Monday, November 29, 2010.

2nd Day orders placed on Wednesday, November 24th before 4:00 pm EST will arrive Tuesday, November 30th

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Care Center at 703.816.8003.


ARC Printables Collection Adds New Mini Itinerary Design

A new mini-itin design, Geometric Green, has been added to ARC's Printables Collection. You can view the all new design here.

Mini Itineraries are one of many products that make up the ARC Printables Collection, which aims to give travel-related documents a unique style, build a strong image for an agency's services, and enhance the client experience.

Click here to learn more or order from the Printables Collection.


Tip of the Week: Endorsement Field

Remember that in IAR, the Endorsement field is not a modifiable field. Please verify that the information required by the carrier is shown in this field in the GDS, before a reservation is completed. Once the ticket comes into IAR, changes to this field cannot be made. By keeping this in mind while issuing tickets, you can help reduce the chance of incurring debit memos.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com