Travel Agent Communications

PED 10/31/2010

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Aserca Airlines Joins ARC

Aserca Airlines (R7/717) has joined ARC as a participating carrier, effective with sales of November 1, 2010 (PED 11/07/100. In operation since 1991, Aserca is a Venezuelan airline with headquarters in Caracas.

Aserca Airlines operates domestic and regional scheduled flights from its hub at Simon Bolivar International (CCS) in Caracas to nine domestic destination including Maracaibo, Margarita, Porlamar, Valencia, Puerto Ordaz, Maturin, San Antonio del Tachira and Santo Domingo del Tachira Barcelona. Regional destinations include Aruba, Curacao in the Netherland Antilles, and Santo Domingo, Dominican Republic.

Aserca operates a fleet of DC-9-31 and DC-9-32, and MD-82 and MD-83 aircraft. Aserca is displayed and e-ticketing capable in the following GDSs: Amadeus and Sabre.

Aserca Airlines has elected the General Concurrence method of agent appointment whereby all ARC-accredited agents are automatically appointed as agents of Aserca Airlines unless specifically advised to the contrary by the carrier. At this time, Aserca Airlines accepts Cash as the only valid form of payment through ARC.

For inquiries, reservations or sales information, please contact the offices listed below:

Aserca Airlines
ARC Agent's Support Office
Telephone: +1 201.484.8036
e-Mail: R7@groupsystemsamerica.com

IAR Integration of Frontier-Midwest Now in Effect

ARC has been working with Midwest Airlines (453/YX) and Frontier Airlines (422/F9) over the past several months as they continue to integrate operations under the Frontier Airlines' carrier code. In order to ensure a smooth transition for agents and their customers, IAR will be updated as follows:

Effective Monday, November 1, 2010, Midwest/Frontier will inhibit the processing of any new sales on the YX carrier code. All new sales must then be validated on F9 and YX tickets will be rejected in IAR.

Effective Monday, November 1, 2010, Midwest/Frontier will allow for the exchange of unused YX coupons for a new F9 ticket.

All other YX transactions will continue to be processed by ARC, including cash and credit card refunds, until further notice.

The YX code will be fully removed from ARC sometime in 2011; please watch for a communication with the specific date in January.

For further information please contact the Denver-based agency team at +1 800.243.6297. You may also contact ARC Customer Care Center at 703.816.8003 or cschelp@arccorp.com.


ARC Specialist Training This November in New Orleans

Need to recertify or earn your ARC Specialist certificate? This November in New Orleans, ARC is offering training and testing for ARC Specialist certification at the discounted rate of $250.00!

The program provides education on ARC's policies, procedures, products, and services, while students participate in written and verbal exercises in addition to group discussions. A certificate of training completion is presented at the end of the session. Please click here to register for the training.


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Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com