Travel Agent Communications

PED 10/24/2010

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Dutch Antilles Express Joins ARC

Dutch Antilles Express (9H/493) has joined ARC as a participating carrier effective with sales on October 25, 2010 (PED 10/31/10).

With headquarters in Curacao, Netherlands Antilles, Dutch Antilles Express operates scheduled flights to 9 destinations from their main hub at Hato International Airport (CUR). Domestic and inter-island routes include Bonaire, Aruba, St. Maarten and Curacao. Other destinations include Santo Domingo, Panama City, Caracas and Valencia, Venezuela, along with Bogota and Cartagena in Columbia.

The airline operates a fleet of ATR 42-3220, ATR 42-500 and Fokker 100 aircraft. Dutch Antilles Express is displayed and e-ticketable in Amadeus, Sabre and Gallileo. Distribution via Worldspan and Apollo is expected in the near future.

Dutch Antilles Express has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Dutch Antilles Express. Currently, Dutch Antilles Express accepts Cash as the only form of payment through ARC.

For inquiries, reservations, or sales information, please contact the offices listed below:

Dutch Antilles Express
ARC Agent's Support Office
Telephone: +1 201.484.8036

Customer Satisfaction - Your Opinion Matters

During the next few weeks ARC will be sending Customer Satisfaction Surveys via email to those who contact our Customer Care Center.

Please take a moment to complete the short questionnaire and let us know how the Customer Care Center is serving your needs and how we may better serve you in the future.

We appreciate your participation and feedback.

ARC MarketPlace - New Bonus Commission Program has implemented a new bonus commission program for ARC participating agencies. This new volume-based payout is in addition to the previous 6% commission payouts on all sales transactions.

How it works:

The current 6% monthly commission payouts stay in place. A quarterly bonus commission is paid based on achieved sale amounts each quarter*:

Tier 1: $0-$450 sales = No bonus commission
Tier 2: $451 - $1000 sales = 1% bonus commission
Tier 3: $1001 - $2000 sales = 2% bonus commission
Tier 4: $2001 and higher sales = 4% bonus commission

Eligible agencies will begin accruing bonus commissions immediately - no additional application or sign-up is required. The first quarterly bonus commission payment for 2010 Q4 will be paid in January 2011.

* Bonus commission is paid based on sales during that particular quarter and will be net of refunds and adjustments.

Tip of the Week: Void/Modification Window in IAR

Remember that all modifications to straight sales transactions must be completed within the void window, including modifications to any commissions.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |