Travel Agent Communications

PED 10/03/2010

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2010 Quarterly Transaction Fees - 3rd Quarter

This is a reminder that the agent/CTD transaction fee is assessed on a quarterly basis. In 2010, the quarterly fee is set at $.020 (2 cents) per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 2.0 million transactions per entity. A separate debit representing this fee will be drawn on or after October 21, 2010, against your ARC designated bank account. Only one draft will be issued for consolidated drafting agents.


TSA Secure Flight Program: Please Make Sure You Are in Compliance

Secure Flight is a behind the scenes program that enhances the security of domestic and international commercial air travel through the use of improved watch list matching. When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) which will be subsequently passed to the airline when making a reservation:

  • Name as it appears on government-issued I.D. when traveling
  • Date of Birth
  • Gender
  • Redress Number (if available)

After November 1, 2010, passenger reservations without full SFPD will be rejected by Secure Flight and will not be processed. This policy will apply to all passenger records regardless of source, aircraft operator or air carrier. For more detailed information regarding TSA's Secure Flight Policy can be found at http://www.tsa.gov/what_we_do/layers/secureflight/index.shtm.

Please note that ARC is not involved in the enforcement of TSA's Secure Flight Program; this message is for informational purposes. Individual carriers may have additional rules or ticketing policy instructions regarding Secure Flight regulations. Please visit their websites to learn more.


British Airways Will No Longer Accept Paper Tickets - Effective 2011

British Airways (BA/125) has announced that effective January 1, 2011, it will no longer accept paper tickets.


Columbus Day Holiday Information

Sales Report Submission:

ARC's offices will be open on Monday, October 11, 2010, for the Columbus Day Holiday. Agencies and CTDs will not have an extra day to prepare the sales report for PED 10/10/10. Your weekly sales report must be authorized by midnight Tuesday, October 12.

Ticket Void Schedule:

Please note the following dates to modify and reconcile IAR transactions issued Friday, October 8:

GDS Void Date/ IAR Reconciliation: Monday, October 11

ARC will be open and operating Monday, October 11 with the normal Customer Care Center hours of 9:00 AM - 9:00 PM Eastern. If you have any questions, please contact the Customer Support Center at 703.816.8003.


ARC Specialist Training This November in New Orleans

Need to recertify or earn your ARC Specialist certificate? This November in New Orleans, ARC is offering training and testing for ARC Specialist certification at the discounted rate of $250.00!

The program provides education on ARC's policies, procedures, products, and services, while students participate in written and verbal exercises in addition to group discussions. A certificate of training completion is presented at the end of the session. Please click here to register for the training.


ARC Printables Collection Adds New Mini Itinerary Design

A new mini-itin design, Geometric Green, was just added to ARC's Printables Collection. You can view the all new design here.

Mini Itineraries are one of many products that make up the ARC Printables Collection, which aims to give travel-related documents a unique style, build a strong image for an agency's services, and enhance the client experience.

Click here to learn more or order from the Printables Collection.


ARC MarketPlace - New Bonus Commission Program Beginning October 1

Beginning October 1, ARCMarketPlace.com will be implementing a new bonus commission program for ARC participating agencies. This new volume-based payout will be in addition to the 6% commission payouts on all sales transactions today.

How it works:

The current 6% monthly commission payouts stay in place. A quarterly bonus commission will be paid based on achieved sale amounts each quarter*:

Tier 1: $0-$450 sales = No bonus commission
Tier 2: $451 - $1000 sales = 1% bonus commission
Tier 3: $1001 - $2000 sales = 2% bonus commission
Tier 4: $2001 and higher sales = 4% bonus commission

Eligible agencies will begin accruing bonus commissions on October 1 - no additional application or sign-up is required. The first quarterly bonus commission payment for 2010 Q4 will be paid in January 2011.

* Bonus commission is paid based on sales during that particular quarter and will be net of refunds and adjustments.


Tip of the Week: Completing Refunds or Exchanges

When refunding or exchanging tickets, please remember to check the individual carrier's refund or exchange policy before issuing the refund or exchange in the GDS.

Please note that debit memos could be issued by carriers for transactions processed without proper waiver codes or ESACs.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com