Travel Agent Communications

PED 09/05/2010

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ARC Memo Manager Going Behind My ARC on September 9th - Are You Ready?

If you already have an active My ARC Account, please disregard this message. If not, your Memo Manager account will go behind My ARC on September 9, 2010.

Registration for My ARC is now available to all Memo Manager Users who do not have a My ARC account or who have a My ARC account that has been deleted. My ARC is your centralized access point to a growing list of ARC tools and resources. This growing list will soon include Memo Manager.

To take advantage of all the features and benefits My ARC has to offer, we encourage you to have your Memo Manager account in an ACTIVE status and to register for a My ARC account.

ARC will be conducting a number of webinars in the coming weeks to train Memo Manager users on the new version of Memo Manager as well as on how to access Memo Manager from My ARC. If you are interested in attending a training session, please click here to register.

Contact ARC's Customer Care Center at 703.816.8003 if you have further questions regarding My ARC or Memo Manager.

Arik Air and Air Moldova Now Accept American Express

Effective with sales of September 6, 2010 (PED 09/12/10), both Arik Air (W3/725) and Air Moldova (9U/572) now accept American Express as a valid form of payment through ARC.

ARC MarketPlace Webinar - The Grand Canyon (Rescheduled)

The Grand Canyon is one of America's most beautiful natural wonders, covering 1,900 square miles with 277 miles of Colorado River and mile-high multicolored rock walls. It became a national park in 1919, and is populated by five Indian tribes: The Hopi, Navajo, Havasupai, Paiute and Hualapai. With five million annual visitors, it's likely some of your clients will be asking for advice and expertise on the Grand Canyon soon. Be sure you know about all the fabulous tour options you can book ahead via, and remember we'll take care of making sure you receive the commission you've earned for each and every booking!

Join our Grand Canyon tour expert on to learn about the 67 different tour options for your clients to choose from - there's bound to be one that fits just perfectly. Sign up now and mark your calendar - space is limited!

Friday, September 24, 2010 from 1:00 pm - 2:00 pm EST

You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!

Tip of the Week: ARC eSupport

Have questions concerning one of ARC's tools?

You can find online user guides for all of ARC's tools by clicking the eSupport link in the upper right corner of the My ARC log-in screen or the My ARC Homepage. The online user guides are designed to address the most common issues users encounter with our tools.

Online assistance can be found for:

Agent's Choice
ARC Memo Manager
Internet Sales Summaries
Document Retrieval Service

If you can't find a solution in the online guides, contact us by clicking the Ask for Help button and we can assist you with your question.

You can also contact the Customer Care Center at +1 703.816.8003 or

The Customer Care Center hours are:

Monday - Tuesday 9:00 am to 9:00 pm EST
Wednesday - Friday 9:00 am to 7:30 pm EST

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |