Travel Agent Communications

PED 08/29/2010

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ARC Memo Manager Going Behind My ARC on September 9th - Are You Ready?

If you already have an active My ARC Account, please disregard this message. If not, your Memo Manager account will go behind My ARC on September 9, 2010.

Registration for My ARC is now available to all Memo Manager Users who do not have a My ARC account or who have a My ARC account that has been deleted. My ARC is your centralized access point to a growing list of ARC tools and resources. This growing list will soon include Memo Manager.

To take advantage of all the features and benefits My ARC has to offer, we encourage you to have your Memo Manager account in an ACTIVE status and to register for a My ARC account.

ARC will be conducting a number of webinars in the coming weeks to train Memo Manager users on the new version of Memo Manager as well as on how to access Memo Manager from My ARC. If you are interested in attending a training session, please click here to register.

Contact ARC's Customer Care Center at 703.816.8003 if you have further questions regarding My ARC or Memo Manager.


ARC Labor Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, September 6, 2010, in observance of Labor Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 9/5/10. Your weekly sales report must be authorized by midnight Wednesday, September 8, 2010.

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Friday, September 3 - Sunday, September 5:

GDS/IAR Void Extension Date - Tuesday, September 7

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM Eastern
Thursday - Friday 9:00 AM to 7:30 PM Eastern

Placing Emergency Document Requisitions Orders Before Labor Day Holiday

In observance of Labor Day, ARC will be closed, Monday, September 6, 2010. To ensure that your order emergency order is received before Tuesday, September 7, your order should be placed in advance of the 4:00 pm cut-off on Thursday, September 2.

Any emergency orders placed on Friday, September 3, will not be delivered until Tuesday, September 7. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at ccchelp@arccorp.com.


Update on Mexicana (MX) and Mexicana Click (QA)

Mexicana's parent company has announced the cessation of carrier operations, including ARC Participating Carriers Mexicana Click (QA/723) and Mexicana (MX/132).

Effective immediately, ARC will no longer process Credit Memos for Mexicana Click. All Credit Memos for QA will be rejected from IAR. Under current circumstances, ARC will continue to process all other QA transactions (including cash and credit card refunds) as usual.

There is no change to ARC's previous announced processing of Mexicana (MX/132) transactions. All MX transactions are suspended with the exception of credit card refunds.

ARC will continue to provide necessary updates. Travel agents may contact ARC Customer Care Center at +1 703.816.8003 or ccchelp@arccorp.com with any questions.


ARC Suspends Processing of Daallo Airlines Transactions

Effective Monday, September 6 (PED 09/12/10), ARC will suspend the processing of Daallo Airlines (D3/991) validated transactions in ARC. Agents are requested to submit all outstanding D3-validated transactions, with the exception of cash refunds and credit memos, to ARC prior to the close of PED 09/05/10. Cash refunds and credit memos should be sent directly to Daallo Airlines at:

Daallo Airlines
Al Firdous Building, Alkhaleej Road
P. O. Box 21297
Deira, Dubai
United Arab Emirates

Ghana International Airlines Terminates from ARC

Effective Monday, September 6 (PED 09/12/10), Ghana International Airlines (G0/678) will terminate from ARC. Agents are requested to submit all outstanding G0-validated transactions, with the exception of cash refunds and credit memos, to ARC prior to the close of PED 09/05/10. Cash refunds and credit memos should be sent directly to Ghana International Airlines at:

Ghana International Airlines
Silver Star Tower
Kotoka International Airport
Airport City, Ghana

Tip of the Week: Sending Faxes to ARC

Have you recently tried to fax supporting documentation to ARC but you've heard a voice mail pick up the other end?

There are some phones that have dual functions in that they act as a fax and a telephone. Please try sending your fax again, but do not pick up the phone/receiver.

ARC's new phone system recognizes a fax and therefore, if the receiver is picked up, our new system will not recognize that call as an incoming fax but instead will recognize it as a phone call.

If you're faxing from a standalone fax machine, you should not encounter this problem.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com