Travel Agent Communications

PED 08/22/2010

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ARC Memo Manager Users - It's Time to Register for My ARC

If you already have a My ARC account, please disregard this message. If not, your Memo Manager account will soon go behind My ARC.

Registration for My ARC will soon be available to all Memo Manager Users who do not have a My ARC account. My ARC is your centralized access point to a growing list of ARC tools and resources. This growing list will soon include Memo Manager.

To take advantage of all the features and benefits My ARC has to offer, we encourage you to have your Memo Manager account in an ACTIVE status and to register for a My ARC account.

Contact ARC's Customer Care Center at 703.816.8003 if you have further questions regarding My ARC or Memo Manager.


ARC Labor Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, September 6, 2010, in observance of Labor Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 9/5/10. Your weekly sales report must be authorized by midnight Wednesday, September 8, 2010.

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Friday, September 3 - Sunday, September 5:

GDS/IAR Void Extension Date - Tuesday, September 7

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM Eastern
Thursday - Friday 9:00 AM to 7:30 PM Eastern

Placing Emergency Document Requisitions Orders Before Labor Day Holiday

In observance of Labor Day, ARC will be closed, Monday, September 6, 2010. To ensure that your order emergency order is received before Tuesday, September 7, your order should be placed in advance of the 4:00 pm cut-off on Thursday, September 2.

Any emergency orders placed on Friday, September 3, will not be delivered until Tuesday, September 7. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at ccchelp@arccorp.com.


Vietnam Airlines Now Accepts American Express

Effective with sales of August 23, 2010 (PED 08/29/10), Vietnam Airlines (VN/738) accepts American Express as a valid form of payment through ARC.


JAT Airways Now Accepts UATP

Effective with sales of August 23, 2010 (PED 08/29/10), JAT Airways (JU/115) accepts UATP as a valid form of payment through ARC.


Copa Airlines No Longer Accepts JCB

Effective with sales of August 23, 2010 (PED 08/29/10), Copa Airlines (CM/230) no longer accepts JCB as a valid form of payment through ARC.


Tip of the Week: Editing the Tools List in My ARC

Don't like the order of the tools in the My ARC Toolbox or is it cluttered with tools you don't use? The My ARC Edit Tool List feature gives you the ability to customize your tool listing.

To customize your tools list, at the My ARC Toolbox:

  1. Click the Edit link located in the upper right-hand corner of Tool box.
  2. Once selected, the Edit List screen displays.
  3. Remove a tool from the user's Tools box and "hide" it in the Other Available Tools box by selecting the tool and then clicking the Remove button.
  4. Place a tool back in the user's Tools box by selecting the tool and then clicking the Add button.
  5. Change the order of tools in the Tools box by selecting a tool in the Other Available Tools box and then clicking on the Move Up button or Move Down button.
  6. Click the Save button to save any changes and return to the screen from which the Edit List screen was accessed.
  7. Click the Cancel button to cancel any edits and return to the screen from which the Edit List screen was accessed

Note: When a tool is selected, a description of the tool displays in the Tool Description textbox.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com