Travel Agent Communications

PED 08/01/2010

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New Memo Details Print Format with MM3

You've told us you need a new print format for Memo Details and we've listened! A new feature of MM3 is a redesigned memo print format. The new print layout is much easier to read, uses a darker memo print and captures all the memo correspondence in an organized way on the page.

MM3 is scheduled to be released later this summer. As part of the rollout, MM3 will be integrated with My ARC. This means you will be able to access AMM without the requirement of a separate login.

Look for more communications regarding this launch in the coming weeks. Please contact ARC's Customer Care Center at 703.816.8003 if you have any other questions about My ARC or ARC Memo Manager.

ARC Specialist Training at TRAMS Summer Camp

Do you want the opportunity to earn or renew your ARC Specialist Certificate? ARC will be offering an ARC Specialist training program at the discounted rate of $250.00 at the TRAMS Summer Camp, being held this August in Scottsdale, AZ. Train and test for a test-only price.

The program provides education on ARC's policies, procedures, products, and services, while students participate in written and verbal exercises in addition to group discussions. A certificate of training completion is presented at the end of the session. Please Click Here to register.

Tip of the Week: ARC eSupport

Have questions concerning one of ARC's tools?

You can find online user guides for all of ARC's tools by clicking the eSupport link in the upper right corner of the My ARC log-in screen or the My ARC Homepage. The online user guides are designed to address the most common issues users encounter with our tools.

Online assistance can be found for:

Agent's Choice
ARC Memo Manager
Internet Sales Summaries
Document Retrieval Service

If you can't find a solution in the online guides, contact us by clicking the Ask for Helpbutton and we can assist you with your question.

You can also contact the Customer Care Center at +1 703.816.8003 or

The Customer Care Center hours are:

Monday - Tuesday 9:00 am to 9:00 pm EST
Wednesday - Friday 9:00 am to 7:30 pm EST

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |